Customer Service

Whether you have a question about your order or would like some style tips, we’re happy to help. You can reach our customer service team at the numbers and email addresses below. We look forward to hearing from you!

We’re working on getting back to you as soon as possible, but right now it may take a little longer than usual for us to answer your e-mail.

Please give us a call if you need immediate assistance.


& Other Stories Online Customer Service

COUNTRY LANGUAGE PHONE NUMBER EMAIL
Austria German 0800 400 884 kundenservice.at@stories.com
(Free of charge from within Austria)
Belgium Dutch
French
0905 / 67999 klantenservice.be@stories.com
serviceclient.be@stories.com
Denmark English 89 888 777 customerservice@stories.com
Finland English 08 – 415 413 88 customerservice@stories.com
France French 01 84 888 555 serviceclient.fr@stories.com
Germany German 08006 648 196 kundenservice.de@stories.com
(Free of charge from within Germany)
Ireland English +44 344 736 9088 customerservice@stories.com
Italy Italian 199 318 678 servizioclienti.it@stories.com
Netherlands Dutch 0900 – 99 00 001 klantenservice.nl@stories.com
Spain Spanish 911 981 000 atencioncliente.es@stories.com
Sweden English 0770 – 930 731 customerservice@stories.com
United Kingdom English 0344 736 9088 customerservice.uk@stories.com
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)

Online Customer Service Opening Hours

COUNTRY MON – FRI SATURDAY SUNDAY
Austria 8 – 21 CET 9 – 17 CET 9 – 17 CET
Belgium 8 – 21 CET 9 – 17 CET 9 – 17 CET
Denmark 9 – 22 CET 10 – 19 CET 10 – 18 CET
Finland 9 – 22 CET 10 – 19 CET 10 – 18 CET
France 8 – 21 CET 9 – 17 CET 9 – 17 CET
Germany 8 – 21 CET 9 – 17 CET 9 – 17 CET
Ireland 8 – 21 GMT 9 – 18 GMT 9 – 17 GMT
Italy 8 – 21 CET 9 – 17 CET 9 – 17 CET
Netherlands 8 – 21 CET 9 – 17 CET 9 – 17 CET
Spain 8 – 21 CET 9 – 17 CET 9 – 17 CET
Sweden 9 – 22 CET 10 – 19 CET 10 – 18 CET
United Kingdom 8 – 21 GMT 9 – 18 GMT 9 – 17 GMT