Customer service

Whether you have a question about your order or would like some style tips, we’re happy to help. You can reach our customer service team at the numbers and email addresses below. We look forward to hearing from you!

We’re working on getting back to you as soon as possible, but right now it may take a little longer than usual for us to answer your e-mail.

Please give us a call if you need immediate assistance.


& Other Stories Online Customer Service

COUNTRY PHONE NUMBER EMAIL LANGUAGE
Austria 0800 400 884 kundenservice.at@stories.com German
(Free of charge from within Austria)
Belgium 0905 / 67999 klantenservice.be@stories.com
serviceclient.be@stories.com
Dutch
French
Denmark 89 888 777 customerservice@stories.com English
Finland 08 – 415 413 88 customerservice@stories.com English
France 01 84 888 555 serviceclient.fr@stories.com French
Germany 08006 648 196 kundenservice.de@stories.com German
(Free of charge from within Germany)
Ireland +44 344 736 9088 customerservice@stories.com English
Italy 199 318 678 servizioclienti.it@stories.com Italian
Netherlands 0900 – 99 00 001 klantenservice.nl@stories.com Dutch
Poland 800 702 080 customerservice@stories.com English
Spain 911 981 000 atencioncliente.es@stories.com Spanish
Sweden 0770 – 930 731 customerservice@stories.com English
United Kingdom 0344 736 9088 customerservice.uk@stories.com English
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)

Online Customer Service Opening Hours

COUNTRY MON – FRI SATURDAY SUNDAY
Austria 8 – 21 CET 9 – 17 CET 9 – 17 CET
Belgium 8 – 21 CET 9 – 17 CET 9 – 17 CET
Denmark 9 – 22 CET 10 – 19 CET 10 – 18 CET
Finland 9 – 22 CET 10 – 19 CET 10 – 18 CET
France 8 – 21 CET 9 – 17 CET 9 – 17 CET
Germany 8 – 21 CET 9 – 17 CET 9 – 17 CET
Ireland 8 – 21 GMT 9 – 18 GMT 9 – 17 GMT
Italy 8 – 21 CET 9 – 17 CET 9 – 17 CET
Netherlands 8 – 21 CET 9 – 17 CET 9 – 17 CET
Poland 9 – 22 CET 10 – 19 CET 10 – 18 CET
Spain 8 – 21 CET 9 – 17 CET 9 – 17 CET
Sweden 9 – 22 CET 10 – 19 CET 10 – 18 CET
United Kingdom 8 – 21 GMT 9 – 18 GMT 9 – 17 GMT

Invoice partner

Controller of personal data for invoice payments. For any inquiries and questions about your invoice payment, please contact your local Arvato office.

For any other questions, please contact Stories customer service.

COUNTRY PHONE NUMBER EMAIL
Austria +49 251/395 880 04 brands.at@arvato.com
Denmark +45 70272795 brands.dk@arvato.com
Finland +358 (0)207 229 462 brands.fi@arvato.com
Germany +49 251/395 880 04 brands.de@arvato.com
Netherlands +31 (0)513-741030 brands.nl@arvato.com
Sweden +46 340-59 61 00 brands.se@arvato.com