Customer service

How to shop

Shopping with us online should be as enjoyable and inspiring as shopping in our stores. And just as easy! When you make your first purchase you create a password-protected account with us. To make things as straightforward as possible, we will save your name and delivery address for the next time you visit. If you would like to change your details at any time, it’s easy to do so in the ‘My Account’ section, which is also where you can track the status of your orders in ‘Order History’.

Don’t worry if you make a mistake or change your mind about anything – you will be able to double check and adjust your order before the final confirmation step. After you have placed your order, we will send you a confirmation e-mail with your order number, which you can use to track your order’s progress. When your order is packed and ready to be shipped from our warehouse you’ll receive a second message, confirming that it’s on its way.


Changing an existing order

We start to process your order as soon as you place it to make sure that you receive your items as quickly as possible. If you change your mind or realise that you have made a mistake after placing your order, please phone the & Other Stories customer service team as soon as possible. They will be happy to help!

If your order has already been despatched from our warehouse before you cancel or change it, you can simply return it to us for a refund and place a new order.


Change of country setting

In case you are shopping in a different country to where you would like your items delivered, you can always change this at the top of the web page, where it says ‘Shipping To’. Please be sure to check the country setting before adding items to your shopping bag as they will not be saved if you change your shipping destination. In addition, please note that all the prices, taxes, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to.


Cookies

A cookie is a small text file sent from a website and stored locally on your hard drive. We use cookies to create a pleasant shopping experience by storing information such as the country you selected during your first visit and, if you choose, your log in details. Cookies also tell us whether you have visited our website before and which of our pages you have browsed. We never use cookies to store any personal information about you (such as your card number, address or what you buy).


Browsers

The & Other Stories online store is optimised for the latest versions of Internet Explorer, Firefox, Chrome and Safari.