Customer service

Payment & Sales Tax

We accept MasterCard, VISA, American Express, Discover and PayPal.

All transactions are encrypted for your safety, for more information about card purchases please read our Privacy policy

Your card or PayPal account will not be debited until we have shipped your order.

If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. If the credit card transaction is not approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.

The currency used is US dollar ($) for orders shipped to the United States. All prices and product information on the & Other Stories online shop are subject to change and may vary from stores.

Please note we only ship to the US.

For further information about PayPal or to create a PayPal account please visit paypal.com

Sales tax

& Other Stories charges the appropriate state and local sales tax based on the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. The sales tax displayed at check-out is estimated and the final applicable tax will be calculated when your order is shipped. & Other Stories collects sales tax from the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Washington, Washington DC, Virginia, Wisconsin.

For card purchases we work with an authorized payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details in the correct way according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed with a very high level of security. To make card purchases with us as secure as possible all information is sent in encrypted form using SSL (Secure Sockets Layer). This means that the information is passed through a secure connection and that your card details cannot be read by external parties.