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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. 

If you have a question about your payment, please get in touch with Klarna.

The quickest way to reach us is by calling our French, Italian and German speaking teams on 0041 43 508 3888.

You can also write to us at:
kundenservice.ch@stories.com (German-speaking team)
serviceclient.ch@stories.com (French-speaking team)
servizioclienti.ch@stories.com (Italian-speaking team)

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed
Holidays: 09:00 – 17:00 CET

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.