Customer service

Returns

To us, no order is complete until you are fully satisfied. You have 14 days to return an item. We’ll give you a full refund within 14 days from when your return is registered at our warehouse by the same method you used to pay. Please contact our customer service if you need a new return slip. Kindly note that items bought online cannot be refunded in any of our stores.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

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