Customer service

Returns & Exchanges

To us, no order is complete until you are fully satisfied. You have 14 days to return or exchange an item for a different colour or size, if it’s the same price or less. We’ll give you a full refund within 14 days from when your return is registered at our warehouse (or refund the difference, if any, in the case of exchanges) by the same method you used to pay. Please contact our customer service if you need a new return slip. Kindly note that items bought online cannot be refunded or exchanged in any of our stores.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned or exchanged. Swimwear briefs and swimsuits can only be returned or exchanged if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

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