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We only accept & Other Stories gift cards.  Gift cards belonging to H&M brands cannot be used online or in store. Check your gift card is still valid or not already used. All & Other Stories gift cards are valid for 2 years from the date of the last activation or purchase. 

& Other Stories gift cards can only be used in the country where the card was purchased. For any further assistance, please contact our customer service.

Ensure you input the gift card number (19 digits) and pin (4 digit) correctly. Do not use space or dashes.

For orders paid using a gift card and returned for a refund will be issued a new gift card sent via email. Not the original gift card used. 

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You always have 30 days to decide whether you want to keep your order or return it. Return policy differs based on country of purchase. For more information on returns, read our 

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