Terms & conditions
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through & Other Stories AB & Co. KG, hereinafter referred to as “& Other Stories", ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).
By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
Only persons of legal age, 18 years or older, who are not under guardianship, and who do not place orders for their commercial or self-employed activities or for commercial or self-employed activities of a third person, with a permanent physical address in Germany, excluding Island Helgoland and area of Busingen and mail forwarding companies, can place an order. Entrepreneurs in the meaning of § 14 BGB are not authorised to place orders. Please be advised that we do not issue invoices in the meaning of § 14 UStG (German VAT act). & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.
The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.
& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
2. Prices and delivery charges
The prices displayed at stories.com include the statutory Value Added Tax but does not include a delivery charge.
3. Ordering/conclusion of contract
Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.
& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
You will find the full Delivery Policy at stories.com.
5. Withdrawal of Order
If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.
In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.
& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy.
7. Payment methods
You can pay for your goods in various ways as set out below.
PAY NOW – You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed.
PAY LATER – Customers in Sweden, Finland, Norway, Denmark, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.
SLICE IT – Customer in Sweden, Finland, Norway, Denmark, & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.
*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.
Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.
You will receive the legally required invoice in the shipping confirmation e-mail.
8. Our Liability
Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.
We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach.
& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order.
We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.
If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.
14. Company Information
& Other Stories AB & Co. KG, Spitalerstrasse 12, 20095 Hamburg, Germany. DE286436092. 27/606/00191. HRA 115541.
VAT no. DE286436092