Jump to text content
Back
Back to top
Content of the page

Terms & conditions

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through H&M Hennes & Mauritz GesmbH, hereinafter referred to as “& Other Stories”, ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).

By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Austria, excluding mail forwarding companies, can place an order. & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

2. Prices and delivery charges

The prices displayed at stories.com include the statutory Value Added Tax but does not include a delivery charge. 

3. Ordering/conclusion of contract

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.

4. Delivery

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

You will find the full Delivery Policy at stories.com. 

5. Withdrawal of Order

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy

7. Payment methods

You can pay for your goods in various ways as set out below.

Klarna
PAY NOW
– You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed. 

PAY LATER – Customers in Sweden, Finland, Norway, Denmark, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

SLICE IT – Customer in Sweden, Finland, Norway, Denmark,  & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.

*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.

Paypal
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.

Others
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.

You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability 

Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order. 

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. 

10. Guarantee

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.

14. Company Information

H&M Hennes & Mauritz GesmbH,
Kirchengasse 6/6,
1070 Vienna, Austria
Registered number: 100897d
Tax registration number: ATU19401608

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through & Other Stories AB & Co. KG, hereinafter referred to as “& Other Stories", ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).

By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and who do not place orders for their commercial or self-employed activities or for commercial or self-employed activities of a third person, with a permanent physical address in Germany, excluding Island Helgoland and area of Busingen and mail forwarding companies, can place an order. Entrepreneurs in the meaning of § 14 BGB are not authorised to place orders. Please be advised that we do not issue invoices in the meaning of § 14 UStG (German VAT act). & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

2. Prices and delivery charges

The prices displayed at stories.com include the statutory Value Added Tax but does not include a delivery charge. 

3. Ordering/conclusion of contract

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.

4. Delivery

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

You will find the full Delivery Policy at stories.com. 

5. Withdrawal of Order

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy

7. Payment methods

You can pay for your goods in various ways as set out below.

Klarna
PAY NOW
 – You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed.

PAY LATER – Customers in Sweden, Finland, Norway, Denmark, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

SLICE IT – Customer in Sweden, Finland, Norway, Denmark,  & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.

*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.

Paypal
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.

Others
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.

You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability 

Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order. 

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. 

 

10. Guarantee

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.

14. Company Information

& Other Stories AB & Co. KG,
Spitalerstrasse 12, 20095 Hamburg, Germany.
VAT no. DE286436092. 
Registered number: HRA 115541. 

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through H&M Hennes & Mauritz (Ireland) Ltd, hereinafter referred to as “& Other Stories”, ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).

By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Ireland, excluding mail forwarding companies, can place an order. & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

2. Prices and delivery charges

The prices displayed at stories.com include the statutory Value Added Tax but does not include a delivery charge. 

3. Ordering/conclusion of contract

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.

4. Delivery

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

You will find the full Delivery Policy at stories.com. 

5. Withdrawal of Order

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy

7. Payment methods

You can pay for your goods in various ways as set out below.

Klarna
PAY NOW
– You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed. 

PAY LATER – Customers in Sweden, Finland, Norway, Denmark, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

SLICE IT – Customer in Sweden, Finland, Norway, Denmark,  & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.

*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.

Paypal
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.

Others
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.

You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability 

Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order. 

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. 

10. Guarantee

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.

14. Company Information

H&M Hennes & Mauritz (Ireland) Ltd,
25/28 North Wall Quay,
Dublin 1, Ireland
Registered number: 396507
Tax registration number: IE6416507H

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through H&M  Hennes & Mauritz Netherlands B.V., hereinafter referred to as “& Other Stories”, ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).

By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the Netherlands, excluding Aruba, Curacao, Sint Maarten, Bonaire, Saba, Sint Eustatius and mail forwarding companies, can place an order. & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

2. Prices and delivery charges

The prices displayed at stories.com include the statutory Value Added Tax but does not include a delivery charge. 

3. Ordering/conclusion of contract

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.

4. Delivery

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

You will find the full Delivery Policy at stories.com. 

5. Withdrawal of Order

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy

7. Payment methods

You can pay for your goods in various ways as set out below.

Klarna
PAY NOW
– You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed. 

PAY LATER – Customers in Sweden, Finland, Norway, Denmark, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

SLICE IT – Customer in Sweden, Finland, Norway, Denmark,  & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.

*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.

Paypal
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.

Others
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.

You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability 

Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order. 

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. 

10. Guarantee

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.

14. Company Information

H&M  Hennes & Mauritz Netherlands B.V.
Registered office:
Kalverstraat 112,
1012 PK Amsterdam, Netherlands
Registered number: 009294703, Chamber of commerce no. 33208311
Tax registration number: NL009294703B01

1. General​

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through H&M Hennes & Mauritz AS, hereinafter referred to as “& Other Stories”, ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).​

By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.​

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Sweden, excluding mail forwarding companies, can place an order. & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.​

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.​

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. ​

2. Prices and delivery charges​

The prices displayed at stories.com include the statutory Value Added Tax​

3. Ordering/conclusion of contract​

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.​

4. Delivery​

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. ​

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. ​

You will find the full Delivery Policy at stories.com. ​

5. Withdrawal of Order​

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.​

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.​

6. Returns​

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.​

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy. ​

7. Payment methods​

You can pay for your goods in various ways as set out below.​

Klarna​
PAY NOW – You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed. ​

PAY LATER – Customers in Norway, Sweden, Finland, Norway, Denmark, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.​

SLICE IT – Customer in Norway, Sweden, Finland, Norway, Denmark,  & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.​

*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.​

Paypal ​
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.​

Others ​
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.​

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.​

You will receive the legally required invoice in the shipping confirmation e-mail.​

8. Our Liability ​

Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.​

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. ​

& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.​

Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order. ​

9. Colors​

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. ​

10. Guarantee​

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.​

11. Assignment​

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  ​

12. Severance​

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.​

13. Ownership of rights​

All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.​

14. Company Information​

H&M Hennes & Mauritz AS​
Registered office:
Karl Johans gate 16C,
0154 Oslo, Norway
Registered number: 912618900
Tax registration number: NO912618900MVA

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through H&M Hennes & Mauritz Sverige AB, hereinafter referred to as “& Other Stories”, ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).

By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Sweden, excluding mail forwarding companies, can place an order. & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

2. Prices and delivery charges

The prices displayed at stories.com include the statutory Value Added Tax

3. Ordering/conclusion of contract

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.

4. Delivery

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

You will find the full Delivery Policy at stories.com. 

5. Withdrawal of Order

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy

7. Payment methods

You can pay for your goods in various ways as set out below.

Klarna
PAY NOW
– You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed. 

PAY LATER – Customers in Sweden, Finland, Norway, Denmark, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

SLICE IT – Customer in Sweden, Finland, Norway, Denmark,  & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.

SWISH – 
Customers in Sweden can choose to pay with Swish on their mobile phones. Select the option at checkout and follow the instructions using your mobile Bank ID. The payment is deducted directly from the account you have linked to the Swish app.

*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.

Paypal
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.

Others
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.

You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability 

Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order. 

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. 

10. Guarantee

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.

14. Company Information

H&M Hennes & Mauritz Sverige AB
Registered office:
Mäster Samuelsgatan 46 A,
106 38  Stockholm, Sweden 
Registered number: 556151-2376
VAT no. SE556151237601

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories  through & Other Stories H&M Hennes & Mauritz AG, hereinafter referred to as “& Other Stories”, ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ” & Other Stories”).​

By using & Other Stories and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.​

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in Switzerland, excluding mail forwarding companies, can place an order. & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery

The inclusion of any products or services on & Other Stories at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time and to cancel your order due to technical issues.​

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com;at the time you place your order.​

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the & Other Stories site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.​

2. Prices and delivery charges​

The prices displayed at stories.com include the statutory Value Added Tax but does not include a delivery charge.

3. Ordering/conclusion of contract​

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. Our standard delivery fee is CHF 5. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries. Prices in store and online may vary.​

The ordering options available to you are via stories.com. Please visit our customer service pages for further information.​

Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.​

Any order must total at least CHF 5 (after deduction of discounts) in order to be processed.

4. Delivery​

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option.​

& Other Stories endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 3 to 5 working days following confirmation of an order unless otherwise agreed. The expected delivery days for your region might be longer, please see our delivery page. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.​

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.  ​

You will find the full Delivery Policy at Delivery.​

If your order does not arrive by the scheduled date, please contact & Other Stories Customer Service via telephone +41 43 508 3888  (International call charges apply and mobile phone prices may vary) or via email:
kundenservice.ch@stories.com  (German speaking team)
serviceclient.ch@stories.com (French speaking team)
servizioclienti.ch@stories.com (Italian speaking team).
Please visit our customer service pages for further information.​

5. Withdrawal of Order​

You may return your order until 30 days after receipt of the ordered items. You will receive a refund of the amount you paid for the returned items. In case you return the complete order, full order amount will be refunded. You will find the fullReturns Policy at stories.com.​

If you wish to return your order, please use the pre-printed return form in your parcel and return the item(s) to us as set out in section 6 (Returns) below within the 30-day period set forth in section 5.1 above. We will provide a refund attempting to use the same method used to make the payment (or, if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your return. Another payment method may be used for the refund, provided that you consent to such a change; in any case this will not generate any additional charges. Read more on our Returns pages on stories.com.​

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.​

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.​

6. Returns​

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. & Other Stories holds the right to determine the state of the returned item and decide on the refund.​

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in ourReturns Policyat stories.com.

7. Payment methods

You can pay for your goods in various ways as set out below.​

Klarna​
​Pay Now​
Credit card or Payment card​

You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA and Mastercard). The applicable amount will immediately be debited on your credit/payment card. & Other Stories reserves the right to check the validity of the credit/payment card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks.​

Pay Later​
This payment option allows you to buy now and pay later, depending on eligibility.​

As soon as your order has been confirmed, you will receive information from Klarna on how and when to complete your payment.  Please note that this option is only available to customers in selected markets, including Switzerland.​

If you are not eligible, you will only see the Pay Now option at the checkout.​

Please note that & Other Stories is unable to provide any details of why you are not eligible to pay using our Pay Later option. If you have any questions regarding payment, please contact Klarna customer support.​

Paypal​
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.​

You are obliged to submit a correct e-mail address and to inform & Other Stories if your e-mail address changes.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.​

Legally required documents are sent to you when paying for the goods.​ ​

8. Our Liability ​

Nothing in these Terms shall exclude or limit & Other Stories liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability. ​

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. ​

Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.​

Our maximum liability to you for any loss or damage arising in connection with your order on & Other Stories shall be limited to the total price of your order.

9. Colors​

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. ​

10. Guarantee​

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.​

11. Assignment​

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.

12. Severance​

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights​

All intellectual property rights, such as trademarks and copyrights at & Other Stories remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of & Other Stories or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.​

14. Company Information​

H&M Hennes & Mauritz AG​
Registered office:
Uriniastrasse 31​
CH-8001 Zurich​
Switzerland​
Registration number: CHE-101-333.829​
Tax number: CHE-101.333.829 MWST​

Contact Details: & Other Stories Customer Service
Email: kundenservice.ch@stories.com  (German speaking team), 
serviceclient.ch@stories.com (French speaking team), 
servizioclienti.ch@stories.com (Italian speaking team)​
Phone: +41 43 508 3888 (International call charges apply and mobile phone prices may vary)​

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through H&M Hennes & Mauritz UK Ltd., hereinafter referred to as “& Other Stories”, ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).

By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in the United Kingdom excluding Jersey, Guernsey, Isle of Man, Anguilla, Bermuda, British Antarctic Territory, British Indian Ocean Territories, British Virgin Islands, Falkland Islands, Gibraltar, Cayman Islands, Montserrat, Pitcairn Islands, St Helena, Ascension, Tristan da Cunha, Sovereign Base Areas of Akrotiri and Dhekelia, South Georgia and the South, Sandwich Islands, Turks- and Caicos Islands and mail forwarding companies, can place an order. & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

2. Prices and delivery charges

The prices displayed at stories.com include the statutory Value Added Tax but does not include a delivery charge. 

3. Ordering/conclusion of contract

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.

4. Delivery

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

You will find the full Delivery Policy at stories.com. 

5. Withdrawal of Order

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy

7. Payment methods

You can pay for your goods in various ways as set out below.

Klarna
PAY NOW
– You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed.

PAY LATER – Customers in Sweden, Finland, Norway, Denmark, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

SLICE IT – Customer in Sweden, Finland, Norway, Denmark,  & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.

*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer support.

Paypal
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.

Others
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.

You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability 

Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order. 

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. 

10. Guarantee

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.

14. Company Information

H&M Hennes & Mauritz UK Ltd.
1st Floor, UK House,
164-182 Oxford Street,
W1D 1NN,
London, UK
Registered number: 01413450
VAT number: GB337762574

1. General

The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with & Other Stories through H & M Hennes & Mauritz GBC AB, hereinafter referred to as “& Other Stories”, ”us ” or ”we”, at the & Other Stories website, mobile website, or telephone (jointly referred to as ”stories.com”).

By using stories.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

Only persons of legal age, 18 years or older, who are not under guardianship, and are not acting in capacity as a company, with a physical address in one of the countries that & Other Stories  provides deliveries to, excluding Guadeloupe, Martinique, Guayana , Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte,
Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Campione d'Italia, Livigno, San Marino, Vatican City, Madeira, Azores, Canary Islands, Ceuta, Melilla and mail forwarding companies, can place an order. & Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

The inclusion of any products or services on stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on stories.com at the time you place your order.

& Other Stories want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the hm.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 

2. Prices and delivery charges

The prices displayed at stories.com include the statutory Value Added Tax but does not include a delivery charge. 

3. Ordering/conclusion of contract

Once you have placed your order, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact & Other Stories Customer Service who will settle the refund.

4. Delivery

& Other Stories exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order in accordance with your selected delivery option. 

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details. 

You will find the full Delivery Policy at stories.com. 

5. Withdrawal of Order

If the item you have received is defective, please notify & Other Stories promptly and return the item in accordance with section 6 (Returns) below. & Other Stories will, for any products deemed defective, provide a full refund, including the costs of delivery and return. The provisions set forth herein do not limit any applicable statutory rights.

In the event of an error in connection with any products or services displayed through stories.com (including typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability), & Other Stories reserves the right to cancel any order prior to the time it is delivered to you.

6. Returns

& Other Stories guarantees a full refund for any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.

All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns Policy

7. Payment methods

You can pay for your goods in various ways as set out below.

Klarna
PAY NOW
– You can pay using a VISA, Mastercard or AMEX card in any of our shipping countries. If you reside in Sweden, Germany, Austria or Netherlands, you may also choose to shop using other direct banking options which will also be available at check out. Payment will be taken as soon as your order is confirmed.

PAY LATER – Customers in Sweden, Finland, Germany, Austria, Netherlands & United Kingdom can choose to buy now and pay later. This option will be shown to you at checkout depending on your eligibility. If you are not eligible you will still see Pay Now options. You will receive information on how and when to pay when your order has been dispatched.

SLICE IT – Customer in Sweden, Finland & Germany can choose to open an account with Klarna and receive monthly statements based on the option you chose. This option will be shown at checkout depending on your eligibility. If you are not eligible you will still see Pay Now option. You will receive account information when your order is dispatched.

*Please note that & Other Stories cannot provide details of why you are not be eligible to pay using our Pay Later or Slice It options. If you have any questions regarding payment, please contact Klarna customer service.  

Paypal
When paying by PayPal, & Other Stories reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. & Other Stories reserves the right to deny any purchase.

Others
You are obliged to submit a correct e-mail address and to inform & Others Stories if your e-mail address changes. Please note that & Other Stories reserves the right to send payment requests to your e-mail address.

Please note that we are unable to accept gift cards and merchandise cards as forms of payments via & Other Stories.

You will receive the legally required invoice in the shipping confirmation e-mail.

8. Our Liability 

Nothing in these Terms shall exclude or limit & Other Stories's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

& Other Stories is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on stories.com shall be limited to the total price of your order. 

9. Colors

We make all reasonable efforts to accurately display the attributes of our products, including composition and colors. The color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. 

10. Guarantee

If there are defects in the goods you have purchased, & Other Stories abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment

& Other Stories reserves the right to assign or pledge to third parties any claim(s) for payment which have arisen in connection with the delivery of goods.  

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13. Ownership of rights

All intellectual property rights, such as trademarks and copyrights at stories.com remain with H&M Hennes & Mauritz AB and its subsidiaries or licensors. Any use of stories.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of & Other Stories.

14. Company Information

H&M Hennes & Mauritz GBC AB
Registered office: Mäster Samuelsgatan 46 A,
106 38 Stockholm, Sweden
Registered number: 556070-1715

H&M Hennes & Mauritz GBC is registered for VAT in the below listed countries:
Australia VAT no. 20396382778
Belgium VAT no. BE0890978157
Bulgaria VAT no. BG3075074270
Canada VAT no. GST 85613 6957RT0001
Croatia VAT no. HR65509518363
Cyprus VAT no. CY99200090F
Czech Republic VAT no. CZ681756304
Denmark VAT no. DK12374119
Estonia VAT no. EE101570552
France VAT no FR69498081827
Finland VAT no FI21164397
Greece VAT no EL998299120
Hungary VAT no. HU26962951
Italy VAT no. IT00121719991
Latvia VAT no. LV900099780524
Lithuania VAT no. LT100007133216
Luxembourgh VAT no. LU27812286
Malaysia VAT no. 0015016614080
Mexico VAT no.HAM591106UM3
New Zeeland VAT no. IRD: 119-463-130
Poland VAT no. PL5262958238
Portugal VAT no. PT980369312
Romania VAT no. RO27786296
Singapore VAT no. M90366023Y
Slovakia VAT no. SK4020189074
Slovenia VAT no. SI38252538
South Africa VAT no. 4150269324
Spain VAT no. ESN0302078A