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Contact us

Please note: our phone line is currently closed in some regions. Please select your location in the list below to find the most recent updates.

We are currently busier than usual and responses from customer service may take longer than normal. Our team are working hard to look into every enquiry and will get back to you as soon as possible. Thank you for your patience during this busy time.

You can find the most recent updates regarding store opening hours in our store locator.

Whether you have a question about your order or would like some style tips, we’re happy to help.

Select your location below to find full contact information.

 

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays   9 – 17 CET   
Saturday 9 – 13 CET
Sunday 9 – 13 CET

Phone
0800 400 884 (Free of charge from within Austria)
German speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Email
kundenservice.at@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays   9 – 17 CET
Saturday 9 – 13 CET
Sunday 9 – 13 CET

Phone
080 062 677 (Free of charge from within Belgium)
Dutch and French speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Email
klantenservice.be@stories.com
serviceclient.be@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment​
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours​:
Weekdays 10 - 19 CET​
Saturday 10 - 19 CET​
Sunday 10 - 18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​ English speaking customer service.
Send us a message

Email​
customerservice@stories.com

Help us help you! ​
If you have any questions concerning your online purchase.​

Please use the same email address you used when placing your order, and include your order number in your email.

 

Payment
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours:
Weekdays 10 - 19 CET
Saturday 10 - 19 CET
Sunday 10 - 18 CET

Phone
89 888 777
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Email
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.

Please use the same email address you used when placing your order, and include your order number in your email.

 

Payment
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours:
Weekdays 10 - 19 CET
Saturday 10 - 19 CET
Sunday 10 - 18 CET

Phone
08 – 415 413 88
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Email
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.

Please use the same email address you used when placing your order, and include your order number in your email.

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays   9 – 17 CET
Saturday 9 – 13 CET
Sunday 9 – 13 CET

Phone
+33805980500 (Free of charge from within France)
French speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Email
serviceclient.fr@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays   9 – 17 CET
Saturday 9 – 13 CET
Sunday 9 – 13 CET

Unfortunately, our customer service phone line is temporarily closed. We apologise for the inconvenience – in the meantime, we are happy to help you via email.

Email
kundenservice.de@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment​
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours​
Weekdays 10 - 19 CET​
Saturday 10 - 19 CET​
Sunday 10 - 18 CET



Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​
English speaking customer service.
Send us a message

Email​
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Pleas 18 CETe kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours
Weekdays 9 – 18 GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Email
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays 9 - 17 CET
Saturday 9 - 17 CET
Sunday 9 - 17 CET

Phone
800 905 688 (Free of charge from within Italy)
Italian speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
servizioclienti.it@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays   9 – 17 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Phone
0900 – 99 00 001 (Landline call charges apply and mobile phone prices may vary)
Dutch speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
klantenservice.nl@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours:
Weekdays 10 - 19 CET
Saturday 10 - 19 CET
Sunday 10 - 18 CET

Phone

239 67133
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Email
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours:
Weekdays 10 - 19 CET
Saturday 10 - 19 CET
Sunday 10 - 18 CET

Phone
800 702 080
(Free of charge from within Poland)
English speaking customer service.

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Email
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment​
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours​:
Weekdays 9 - 18 CET​
Saturday 10 - 19 CET​
Sunday 10 - 18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​
English speaking customer service.
Send us a message

Email​
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment​
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours​:
Weekdays 10 - 19 CET​
Saturday 10 - 19 CET​
Sunday 10 - 18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​
English speaking customer service.
Send us a message

Email​
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment​
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours​:
Weekdays 10 - 19 CET​
Saturday 10 - 19 CET​
Sunday 10 - 18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​
English speaking customer service.
Send us a message

Email​
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays  11 – 21 CET   
Saturday 11– 21 CET
Sunday 11 – 21 CET

Phone
+82 2 3442 6470 (Landline call charges apply and mobile phone prices may vary)
Korean speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice.kr@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays   9 –171 CET   
Saturday 9 – 13 CET
Sunday 9 – 13 CET

Phone
911 981 000 (Landline call charges apply and mobile phone prices may vary)
Spanish speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
atencioncliente.es@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours:
Weekdays 10 - 19 CET
Saturday 10 - 19 CET
Sunday 10 - 18 CET


Phone
0770-930 731
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Email
customerservice@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays   11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE

Phone
800 74292 (Landline call charges apply and mobile phone prices may vary)
English and Arabic speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@alshaya.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Payment
For questions regarding your payment please contact Klarna

Our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email). Please find our contact information below. 

Customer Service - Opening hours:
Weekdays 9 – 18  GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

Phone
0344 736 9088
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Email
customerservice.uk@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer