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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. You can reach our customer service team at the numbers and email address below. We look forward to hearing from you!

 

Please note that we can help you faster if you contact customer service by phone.

 

We are experiencing some delays handling returns. We are working on getting it resolved as soon as possible. Thank you so much for your patience!

Phone: 0800 400 884 (Free of charge from within Austria)
German speaking customer service.

Email: kundenservice.at@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Phone: 0905 / 67999
Dutch and French speaking customer service.

Email: klantenservice.be@stories.com, serviceclient.be@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Phone: 89 888 777
English speaking customer service.

Email: customerservice@stories.com


Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

 

Phone: 08 – 415 413 88 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email: customerservice@stories.com


Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

 

Phone: 01 84 888 555
French speaking customer service.

Email: serviceclient.fr@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Phone: 08006 648 196 (Free of charge from within Germany)
German speaking customer service.

Email: kundenservice.de@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Phone: +44 344 736 9088 
English speaking customer service.

Email: customerservice@stories.com


Customer Service - Opening hours

Weekdays 8 – 21 GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

 

Phone: 199 318 678 
Italian speaking customer service.

Email: servizioclienti.it@stories.com


Customer Service - Opening hours

Weekdays 8:00 - 21:00 CET
Saturday 9:00 - 17:00 CET
Sunday 9:00 - 17:00 CET 

 

Phone: 0900 – 99 00 001 
Dutch speaking customer service.

Email: klantenservice.nl@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Phone: 800 702 080
English speaking customer service.

Email: customerservice@stories.com
 

Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

 

Phone: +82 2 3442 6470 
Korean speaking customer service.

Email: customerservice.kr@stories.com


Customer Service - Opening hours

Weekdays  11 – 21 CET   
Saturday 11– 21 CET
Sunday 11 – 21 CET

 

Phone: 911 981 000 
Spanish speaking customer service.

Email: atencioncliente.es@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Phone: 0770-930 731 
English speaking customer service.

Email: customerservice@stories.com


Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

 

Phone: 800 74292
English and Arabic speaking customer service.

Email: customerservice@alshaya.com


Customer Service - Opening hours

Weekdays   11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE

 

Phone: 0344 736 9088 (Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)

Email: customerservice.uk@stories.com


Customer Service - Opening hours

Weekdays 8 – 21  GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT