Our ready-to-wear sizes are changing!
Why have you decided to change your sizing? We are always listening to your wishes and want you to have a great customer experience. After hearing your feedback about our sizes, we decided to update our clothing according to North American size standards.
How does the sizing update affect my online order?
During a transition period we will sell garments labelled with either old or new sizing. You might receive an item labelled with a different size than the one you ordered, but the measurements will match the size you requested. For further clarification, check out our new size guide on stories.com.
Will jeans be affected by this size change?
Jeans are not affected by this change, as they are made based on inch waist measurement. This is the industry standard on denim sizing.
Will shoe sizes be affected?
Shoes will not be affected by this change.
You have started stocking a size 0, why?
Size 0 will have the same measurements as the previous size 2. We have added a size 0 in order to maintain the same measurements and sizing availability for our customers.
Has & Other Stories extended their sizes as well?
Customers who used to go for a size 12 would now purchase a size 10. We are working on offering a true size 12 in the future.
What efforts has & Other Stories made to alert customers about the sizing change?
● Size guides will be updated with the new size measurements.
● Information inserts have been added to online packages explaining our new size curve.
What about the return policy during this phase?
Our return policy remains as it is today. To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to return. We’ll give you a full refund by the same method you used to pay.
Do you have plans to update your sizing in any other departments in the future?
We are evaluating our entire size range offer for the future. We will prepare for next year by continue listening to your feedback.