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Contact us

We are currently busier than usual and responses from customer service may take longer than normal. Our team are working hard to look into every enquiry and will get back to you as soon as possible. Thank you for your patience during this busy time.

You can find the most recent updates regarding store opening hours in our store locator.


Whether you have a question about your order or would like some style tips, we’re happy to help.

Payment
For questions regarding your payment please contact Klarna

Unfortunately, our customer service phone line is temporarily closed. We apologise for the inconvenience – in the meantime, we are happy to help you via email.

Customer Service - Opening hours:
Weekdays   9 – 17 CET
Saturday 9 – 13 CET
Sunday 9 – 13 CET

Email
kundenservice.de@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer