Where does & Other Stories deliver?
Items ordered in Germany can only be delivered to persons 18 years or older, with an address in Germany. We do not ship to the overseas territories (Island Helgoland and area of Busingen).
Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here.
What delivery options do I have?
You can choose between Standard Home Delivery, Standard PickUp Location, Express Home Delivery and Express PickUp Location.
Standard PickUp Location:
(€5/Free for orders over €90, 2-3 working days)
Standard Home Delivery with Hermes:
(€7/Free for orders over €90, 2-3 working days)
We will deliver your purchase within 2-3 working days after receiving your order confirmation. Standard Delivery is free for orders over €90. During high season and Sale, delivery might take a little longer.
Express Home Delivery with Hermes:
(€15, 1-2 working days)
Express PickUp Location:
(€15, 1-2 working days)
We offer express delivery (excl. Saturday, Sunday and Bank Holidays) for orders placed before 2:30 pm Monday to Friday. Orders placed after this will be delivered within two days (excl. Saturday, Sunday and Bank Holidays). During high season and Sale, Next day delivery might be unavailable.
What delivery locations can I choose?
We offer you the following delivery options.
Delivery to your home address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout and make sure that your home address is ticked as delivery address.
Delivery to an alternative address:
Select Standard Home Delivery or Express Home Delivery as delivery option in the checkout, untick your home address as delivery address and select or enter an alternative address.
Delivery to a Parcel Shop:
Select Standard PickUp Location or Express PickUp Location as delivery option in the checkout and search for a convenient Parcel Shop by entering a postcode.
Online shopping outside the region of residence
If you would like to order from & Other Stories while you are abroad, visit stories.com, and select the region based on your location, then provide a local delivery address in that location upon checkout.
How can I track my parcel?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
If we are unable to deliver your package, according to your chosen delivery option, it will automatically be returned to & Other Stories.