Customer Service

Credit cards and Paypal

We accept online card payment with MasterCard, VISA or PayPal.

We will only take payment from your credit/debit card or PayPal account after your order has been despatched. The currency used is Euros (EUR) for all countries except for Sweden where we will use Swedish Kronor (SEK), Denmark where we will use Danish Kroner (DKK), and the UK where we will use British Pounds (GBP). VAT is included in all our prices and will be based on the country the order will be shipped to.

All of your information is transmitted using SSL encryption (Secure Sockets Layer), which means that the information is passed through a secure connection. Our payment agent processes your card details according to the PCI DSS international security standard, ensuring a very high level of data security.

For more information about PayPal or to create a PayPal account please visit


We offer open invoice in cooperation with Gothia BV. If you choose open invoice, all right with regard to your claim will be transferred to Gothia BV under a deed of assignment. Discharging payment can only be made to Gothia BV. Payment terms are 14 days and a fee of 1 EUR will apply when using the invoice as a payment method. To be able to pay using the invoice, you must be 18 years or older, be registered in the Netherlands, and be registered in the credit evaluation which will be done at order confirmation.

The invoice will be sent to the email address registered in your account. If the payment is delayed Gothia BV will send two payment reminders where a legal reminder fee of 8 EUR will apply. We will also charge an interest rate of 3% per month from the invoice due date. If payment is not made the claim will be transferred to debt collection. The extrajudicial costs shall be determined on the basis of the provisions of article 6:96 Dutch Civil Code, in particular the (Wet normering buitengerechtelijke incassokosten en het bijbehorende Besluit).

By using the invoice as a payment method you are welcome to create convenient and flexible payment plans by choosing how much you want to pay each month (Please note that the minimum amount you wish to pay each month depends on the amount you owe). The payment process will begin from the time your make your first payment. And of course, you are also welcome to pay the full amount at one time.

Gothia BV will process personal data in accordance with Dutch Data Protection Act (WBP). Personal data will be collected, stored, and processed for the purpose of completing the order, identification, performing credit checks and for the prevention of default of payment and indebtedness. The aforementioned processing of personal data is registered at the Dutch Data Protection Authority (CBP). By selecting payment through invoice you consent for Gothia BV to perform identification control and credit check using external and internal databases. You are at all times entitled to access and/or to correct processed personal data.

Invoice partner is part of the arvato Financial Solutions group, which is a global financial service provider and part of Bertelsmann SE & Co. KGaA as a subsidiary of arvato AG. The company provides professional outsourcing services (Finance BPO) centering on cash flow – from risk management and invoicing to debtor management, the sale of receivables and debt collection. With 6,000 employees in 21 countries, arvato Financial Solutions group has a strong presence in Europe, America, and Asia.

Please note that all prices and product information on our online store are subject to change.