Customer Service

Returns & Exchanges

To us, no order is complete until you are fully satisfied. You have 14 days to return or exchange an item for a different colour or size, if it’s the same price or less. We’ll give you a full refund within 30 days (or refund the difference, if any, in the case of exchanges) by the same method you used to pay. Please contact our customer service if you need a new return slip. Kindly note that items bought online cannot be refunded or exchanged in any of our stores.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned or exchanged. Swimwear briefs and swimsuits can only be returned or exchanged if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

Holiday season

Over the festive season we’ll be extending the amount of time you have to exchange or return your items. Items bought online from December 1 until December 20, 2017 can be returned until January 5, 2018.


1. Pack your garment in the original plastic bag and box. We try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can.

2. Fill in the returns note using the return codes, e.g. ‘1. Too small’, and if applicable, the details of the new size or colour that you would like in exchange. Put the note inside the parcel.

3. Peel off the pre-paid UPS label and attach it to the parcel over the prior delivery information. Using the label provided will guarantee a refund in the event of loss during delivery to our warehouse.

4. Drop of your package at a UPS Drop Box or the UPS Store. Contact UPS to find your nearest UPS drop-off location (1.800.PICK-UPS/1.800.742.5877 or at You can also leave the package at your place of employment if you have a UPS pick-up there. If a pick-up is scheduled with the UPS customer service, the customer must pay the pick-up cost.

Once your package reaches us, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you.

This information is only valid for orders delivered to the US. Please note that all returns must be shipped from the same country where they were purchased.

You can reach our Customer service team at +1 855 825 8122. They are happy to help if you have any questions about your return. Open 08.00–21.00 Mon–Sun EST