Return & refund

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Bpost parcel shop of your choice.

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

Budbee

If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

Budbee box

Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you.

See more instructions here.

Follow the instructions and then leave the package in your chosen Budbee box. If the package is too large, you will be able to book a pick-up of the return at your home.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

MONTHLY – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.

    

4. Arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To arrange a collection, contact our Customer service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day.  You will receive a confirmation from the carrier confirming the pick-up date. ​Please note, you do not need a return label; the courier will bring one.

    

4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.

    

4. Arrange a collection online with Kronos here. call on 00302310411544 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.

    

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel. 

    

4. Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.

    

5. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel. 

    

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​

    

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

    

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at a Posti or Schenker parcel shop of your choice.

    

5. Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text.

    

6. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

MONTHLY – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3.  To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.

    

4. Arrange a collection online with Econt here. If you face any issues you can email solun_atina@econt.com. Be sure to include your name, collection address, contact details and preferred date. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.

    

5. Attach the self-adhesive label and take the parcel to an Econt parcel shop of your choice.

    

6. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

MONTHLY – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

    

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​ You can also arrange for a DPD courier to pick up your return.

    

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

MONTHLY – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

    

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​

    

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

    

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​

    

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

    

4. If you need a new return label, this can be easily requested via the DPD return portal. Please click on 'Bring to pick up shop' to find Luxemburg in the country overview.

    

5. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​

    

6. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.

2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.

3. DPD will provide you with a drop-off receipt to track your parcel's progress.

4. Await your Return Confirmation email, which we will send when we have processed your return.

How to return Azores/Madeira

1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.

2. Attach your pre-paid label to the parcel and drop off at your nearest UPS parcel shop.

3. UPS will provide you with a drop-off receipt to track your parcel's progress.

4. Await your Return Confirmation email, which we will send when we have processed your return.

UPS drop off

Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

UPS home collection

Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

MONTHLY – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. Register your return here and follow the instructions.

    

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.

    

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

    

4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​

    

5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online:

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.

    

2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

    

3. Arrange for a DPD courier to pick up your return. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.

    

4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.    ​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?

Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Paypal

You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Repeated returns

At & Other Stories, we offer a flexible returns policy to ensure you receive an unrivalled shopping experience. However, if we notice that you have an unusually high returns rate on your account or are purchasing to resell, we may deactivate your account at our discretion. If you feel your access or order has been incorrectly restricted, please get in touch with our Customer Care team, who will help to resolve the issue with you.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:

If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2. Fill the box with paper or filler so that the product sits securely.

3.  Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.