Contact information

Whether you have a question about your order or would like some style tips, we’re happy to help. You can find the most recent updates regarding store opening hours in our store locator.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in German.

You can call us on 08006 648 196.

We are open

Phone

Monday – Friday 08:00 – 18:00 CET

Saturday: 09:00 – 17:00 CET

Sunday: closed

Holidays: 09:00 – 17:00 CET

Chat

Monday – Friday 08:00 – 19:55 CET

Saturday: 09:00 – 17:00 CET

Sunday: closed

Holidays: 09:00 – 17:00 CET

Our customer service teams are currently experiencing delays in responding to emails. For a faster response to your question, we recommend contacting us by phone or chat. Thank you for your patience. We'll do our best to get back to you as soon as possible.

If you need to contact us outside of our opening hours, you can email us. If you need to contact one of our stores directly, you can find all the details in our store locator.

Personal data requests

Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address.

If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.