Yes, we offer returns within 30 days upon receipt. 

In case you have had a change of heart, you are welcome to return your order to us. The refund will be processed within two weeks after the return date. Please make sure that the items are returned in a clean and unworn condition with all tags still attached.

​We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

Read more on our Return & refund page.

​We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

Please make sure this label is attached to the parcel when you are returning these items. This lets our carrier know that they’re transporting flammable substances. If you are returning with the original packaging, the label is already attached.

Please remove the label if you are not returning any flammable goods from your order.

We always try to issue the refund as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.PaypalYou can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Klarna

You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna. For any questions relating to your refund, please contact Klarna directly.

PAY NOW – You can expect to receive a refund confirmation email from Klarna shortly after your return is processed. Your refund will be visible in your bank account within 14 days, but it usually takes less time.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed. This will include any instructions on how to make your payment if you have a remaining balance.

MONTHLY FINANCING – You will automatically receive an updated statement balance. When your return is processed, this will include any instructions on how to make your payment if payment is due.

Items bought in our online store cannot be returned in any of our physical stores, except for in our stores in Sweden, United Kingdom and the Netherlands.

Unfortunately we don’t offer exchanges at this point. If you need a different size or colour, please return the items and place a new order.

Your return should reach us in 14 days and will be processed shortly after this. If it's been longer, please contact our Customer Service with a proof of return (collection receipt or drop off slip).

As soon as your order is packed, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take some days before the tracking information is available.

You will also be able to track your order under ‘Orders’ when you log in to My Account.

Placing an item into your shopping bag doesn't reserve the item.

The item could sell out if other customers place orders of the same product before you check out.

In case this should happen, we will notify you by email that we are unable to ship your ordered product. You will of course not be charged for the product.

You will receive an email regarding your shipping confirmation when your order leaves our warehouse. 

To see how many working days the delivery process will take in your location, please view our Delivery page.

Besides Standard delivery, we also offer Express delivery in some of our locations (1-3 working days) for an additional cost.

Yes, all items that you can find in our store are usually available online, with the exception of some sale products. We also offer a range of products exclusively available online.

At & Other Stories we keep similar online stock as our stores.

In case you are unable to find an item at this time, please check back again soon as we continuously re-stock our products.

Please submit the discount code in your shopping bag before proceeding to checkout.

Click on “Add discount code” located just above the total order value. Submit the code and click ”Add discount” and the total order amount will be updated.

Please note that you can’t combine the code with other discounts and that the code is case sensitive. For example, if your discount code is ”DISCOUNT”, the code will not work if you type in ”discount” instead.

In case you wish to remove the code, simply click “Remove”.

You can read more under “Details” next to each product.

No, no products from our beauty range have been tested on animals.

No, we only use faux fur (synthetic fur).

At the moment, we are happy with our current suppliers. In case we decide to change things up in the future, we would seek out collaborators that share our ambition – to offer a high quality assortment for our customers.

You can find us on Instagram, Facebook, TikTok and Pinterest. We hope to see you there! 

Psst, we love when you inspire us with your personal style stories! Share your wardrobe treasures from & Other Stories on Instagram, mention @andotherstories in your caption, tag @andotherstories in your post or use hashtag #andotherstories to have a chance of being featured on stories.com.

Please reach out to the store in question. You can check our store locator to find the phone number, opening hours and address of all our stores.

We are always keeping an eye out for new locations. Follow us on Instagram, Facebook, TikTok or sign up for our newsletter to get the latest news on store openings.

In case you need a new password, simply click the ‘Forgot password?’ link when you are signing in. If this doesn’t work, please visit our Contact Us page.

We are always on the look for new talents to join our world. Go to our Career page to read more and apply for our open positions. Please note that our Customer Service team is unable to accept applications.

Feel free to contact us with details about your blog and we will see how we can assist you in the best way. You can also have a look at our Affiliates page.

At H&M Group, a global fashion and design company, we are committed to making style and quality accessible to everyone. We strive to ensure our digital platforms (stories.com) are accessible to all users. We strive to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard to ensure an inclusive experience. However, we acknowledge that our digital platforms are currently partially conformant, meaning that some content does not fully meet the requirements of the WCAG 2.1 Level AA standard.

stories.com partially meets the requirements of the WCAG 2.1 Level AA standard.

Identified areas for improvement include:

Structure and Semantics

* Incorrect heading structure on some pages makes it harder for screen reader users to navigate.

* Some buttons and interactive elements (like expandable menus) lack appropriate ARIA attributes (e.g. aria-expanded) so the screen reader knows that more content are expanded/visible.

* Icons are not marked as decorative and may be read aloud by screen readers and confuse the users.

* Accessible names for certain buttons depend on visual placement instead of clear labeling.

* The home link in the header lacks a sufficiently descriptive label.

* iframe elements do not have appropriate title attributes.

* Some visually hidden headings are included for screen readers, which can confuse users.

Navigation and Keyboard Accessibility

* A “Skip to main content” link is missing, which impedes fast navigation for keyboard users.

* Some expandable sections cannot be operated via keyboard, so the content cannot be accessed.

* The focus indicator (visible outline showing where the user is on the page) is inconsistent across browsers and sometimes missing.

* Modals/Pop-ups are not fully accessible (e.g., trapping focus inside the modal, closing with keyboard).

* The mobile menu has inconsistent focus order, which may cause confusion when navigating by keyboard.

Visual Design and Contrast

* Some text over images lacks sufficient contrast, making it hard to read, especially for users with low vision.

* The looped site banner in the top lacks accessibility alternatives and may be disorienting for some users.

* If we have video on the start page, it cannot be paused, stopped, or hidden, which may distract or hinder users. 

Forms and Interactions

* Color and size selectors are not grouped semantically and lack clear indications of what is selected.

* Search suggestions for products and categories are not conveyed to screen reader users.

* The filters on product list pages require improvements in grouping, labeling, and interaction support.

* Product cards contain duplicate links, which can be repetitive and confusing for screen reader users. 

We are actively working to resolve the accessibility gaps as part of our ongoing commitment to accessibility. Our digital platforms have been reviewed by an external party and improvements are made in accordance with the findings. Our team is continuously assessing and improving our digital platforms to enhance usability for all users. This Accessibility Statement will be updated as we make improvements to our digital platforms.

If you encounter accessibility barriers while using our digital platforms, please contact us so we can address your concerns.

Latest update: 23/06/2025