How can we help you?
Our most frequently asked questions
Yes, we offer returns within 14 days upon receipt. In case you have had a change of heart, you are welcome to return your order to us. The refund will be processed within two weeks after the return date.
Please make sure that the items are returned in a clean and unworn condition with all tags still attached. We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. Read more on our Return & refund page.
All sale items are Final Sale and cannot be returned.
Please note: a $5 return fee will be deducted from your total refunded amount if your order is returned using the pre-paid label. If you prefer to return your item(s) at a store, you can find the nearest store location here.
We always try to issue the refund as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.
Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.
Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna. For any questions relating to your refund, please contact Klarna directly.
PAY NOW – You can expect to receive a refund confirmation email from Klarna shortly after your return is processed. Your refund will be visible in your bank account within 14 days, but it usually takes less time.
PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed. This will include any instructions on how to make your payment if you have a remaining balance.
MONTHLY FINANCING – You will automatically receive an updated statement balance. When your return is processed, this will include any instructions on how to make your payment if payment is due.
*CA resident loans made or arranged pursuant to a California Financing Law license.
As soon as your order is packed, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note that it can take some days before the tracking information is available.
You will also be able to track your order under ‘Orders’ when you log in to My Account.
You will receive an email regarding your shipping confirmation when your order leaves our warehouse. To see how many working days the delivery process will take in your location, please view our Delivery Page.
Please submit the discount code in your shopping bag before proceeding to checkout.
Click on “Add discount code” located just above the total order value. Submit the code and click ”Add discount” and the total order amount will be updated.
Please note that you can’t combine the code with other discounts and that the code is case sensitive. For example, if your discount code is ”DISCOUNT”, the code will not work if you type in ”discount” instead.
In case you wish to remove the code, simply click “Remove”.