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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. You can find the most recent updates regarding store opening hours in our store locator. Payment
For questions regarding your payment please contact Klarna

Customer Service – Opening Hours:
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Phone
08006 648 196(Free of charge from within Germany)
German speaking customer service.
This is the quickest way to get the help you need.

Email
kundenservice.de@stories.com
Our goal is to answer your email within 24 hours.

Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer