Contact information

Whether you have a question about your order or would like some style tips, we’re happy to help. You can find the most recent updates regarding store opening hours in our store locator.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in German.

You can call us on 08006 648 196.

You can also chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

We are open

Phone

Monday – Friday 08:00 – 18:00 CET

Saturday: 09:00 – 17:00 CET

Sunday: closed

Holidays: 09:00 – 17:00 CET

Chat

Monday – Friday 08:00 – 19:55 CET

Saturday: 09:00 – 17:00 CET

Sunday: closed

Holidays: 09:00 – 17:00 CET

The fastest way to get an answer to your question is through our phone or chat channels. Alternatively, you can also contact us via email. Our team is ready to assist you quickly and efficiently.

If you need to contact one of our stores directly, you can find all the details in our store locator.

Personal data requests

Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address.

If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.