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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. 

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in German.

The quickest way to reach us is by calling us on 08006 648 196

You can also chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also write to us at kundenservice.de@stories.com

We are open:
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.