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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. You can find the most recent updates regarding store opening hours in our store locator

We are reopening our stores by appointment. To visit us, please book your timeslot here.

Phone
The quickest way to get the support you need is to call us on 08006 648 196. Our goal is to answer your call within 2 minutes.
(German-speaking customer service. Free of charge from within Germany)

Email
Write to us at kundenservice.de@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.

Payment
For questions regarding your payment please contact Klarna.

Customer Service Opening hours:
Weekdays 08 - 21 CET​
Saturday 09 - 17 CET
Sunday 09 - 17 CET

Please kindly note: During high season and sales, our answering times might take a little longer.