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Contact us



Whether you have a question about your order or would like some style tips, we’re happy to help. Select your location in the list below to see specific information for your region.

You can find the most recent updates regarding store opening hours in our store locator.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in German.

The quickest way to reach us is by calling us on 0043 800400884.

You can also chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also write to us at kundenservice.at@stories.com.

We are open:
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

The quickest way to reach us is by calling our Dutch and French speaking teams on 080 062 677

You can also write to us at: 
klantenservice.be@stories.com (Dutch speaking team)
serviceclient.be@stories.com (French speaking team)

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on 080 0249 170 58.

You can also send us a message on Facebook or write to us at customerservice@stories.com.

We are open:
Monday - Friday: 09:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on 0177 763 77

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on 0222 324 39.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on +44 344 736 9088

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on 89 888 777.

You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on 0660 50 35.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on 08 – 415 413 88

You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen..

You can also send us a message on Facebook or write to us at customerservice@stories.com.

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in French.

You can call us on +33805980500.

The quickest way to reach us is to chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also write to us at serviceclient.fr@stories.com

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on 0211 198 46 22.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on 0211 198 46 22.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on +44 344 736 9088


You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 08:00 – 21:00 GMT
Saturday: 09:00 – 18:00 GMT
Sunday: 09:00 – 17:00 GMT 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in Italian.

The quickest way to reach us is by calling us on 800 905 688

You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also write to us at servizioclienti.it@stories.com

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on 0686 882 56.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on 0521 401 66


You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

The quickest way to reach us is by calling our French and German speaking team on 0278 673 18.

You can also  write to us at:
kundenservice.lu@stories.com (German speaking team)
serviceclient.lu@stories.com (French speaking team) 

We are open:
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in Dutch.

The quickest way to reach us is by calling us on 0900 9900001.

You can also chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also write to us at klantenservice.nl@stories.com

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on 239 67133


You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on 800 702 080


You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on +44 344 736 9088


You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also send us a message on Facebook or write to us at customerservice@stories.com. .

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on 0316 301 757.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on +44 344 736 9088.

You can also send us a message on Facebook or write to us at customerservice@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

The quickest way to reach us is by calling us on +44 344 736 9088.

You can also send us a message on Facebook or write to us at customerservice@stories.com.

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET 

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in Spanish.

The quickest way to reach us is by calling us on 911 981 000

You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also write to us at atencioncliente.es@stories.com

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in Swedish.

The quickest way to reach us is by calling us on +46844688822.

You can also write to us at Kundservice.se@stories.com

We are open:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

The quickest way to reach us is by calling our French, Italian and German speaking teams on 0041 43 508 3888.

You can also write to us at:
kundenservice.ch@stories.com (German-speaking team)
serviceclient.ch@stories.com (French-speaking team)
servizioclienti.ch@stories.com (Italian-speaking team) 

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: Closed

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

The quickest way to reach us is by calling us on 800 74292.

You can also write to us at customerservice@alshaya.com

We are open:
Weekdays   11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE

If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on +442076603006.


You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

You can also send us a message on Facebook or Instagram or write to us at customerservice.uk@stories.com

We are open:
Monday - Friday: 08:00 – 21:00 BST
Saturday: 09:00 – 18:00 BST
Sunday: 09:00 – 17:00 BST

Monday 19th September: Closed

If you need to contact one of our stores directly, you can find all the details in our Store Locator.

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.