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Contact us

Please note: our phone line currently has reduced opening hours. Please select your location in the list below to see specific information for your region.

Our online store is currently operating as normal, with high safety measures being taken at our warehouse. However, due to the current restrictions, it is taking us longer than usual to deliver your orders and process your returns. We are working hard to solve this issue.

We are currently busier than usual and responses from customer service may take longer than normal. Our team are working hard to look into every enquiry and will get back to you as soon as possible. Thank you for your patience during this busy time.

You can find the most recent updates regarding store opening hours in our store locator.

Whether you have a question about your order or would like some style tips, we’re happy to help.

Select your location below to find full contact information.

Payment
For questions regarding your payment please contact Klarna

Phone Support Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 13:00 CET
Sunday 09:00 – 13:00 CET

Customer Service Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 17:00 CET
Sunday 09:00 – 17:00 CET

Phone
0800 400 884 (Free of charge from within Austria)
German speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Email
kundenservice.at@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone Support Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 13:00 CET
Sunday 09:00 – 13:00 CET

Customer Service Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 17:00 CET
Sunday 09:00 – 17:00 CET

Phone
080 062 677 (Free of charge from within Belgium)
Dutch and French speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Email
klantenservice.be@stories.com
serviceclient.be@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
080 0249 170 58 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

> Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
0177 763 77 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
0222 324 39 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment​
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Email​
customerservice@stories.com

 

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​ English speaking customer service.
Send us a message

Help us help you! ​
If you have any questions concerning your online purchase.​

Please use the same email address you used when placing your order, and include your order number in your email.

 

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
89 888 777
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com

Phone
89 888 777
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.

Please use the same email address you used when placing your order, and include your order number in your email.

 

 

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
0660 50 35 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone 08 – 415 413 88
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com

 

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.

Please use the same email address you used when placing your order, and include your order number in your email.

 

Payment
For questions regarding your payment please contact Klarna

Phone Support Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 13:00 CET
Sunday 09:00 – 13:00 CET

Customer Service Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 17:00 CET
Sunday 09:00 – 17:00 CET

Email
serviceclient.fr@stories.com
Our goal is to answer your email within 24 hours.

Phone
+33805980500 (Free of charge from within France)
French speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment
For questions regarding your payment please contact Klarna

Phone Support Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 13:00 CET
Sunday 09:00 – 13:00 CET

Customer Service Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 17:00 CET
Sunday 09:00 – 17:00 CET

Phone
08006 648 196 (Free of charge from within Germany)
German speaking customer service.
This is the quickest way to get the help you need.

Email
kundenservice.de@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
0211 198 46 22 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment​
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

 

Email​
customerservice@stories.com

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​
English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

 

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours​:
Monday - Friday 9 – 18 BST
Saturday 12 – 16 BST
Sunday 12 – 16 BST

Customer service - Opening hours:
Weekdays 08 - 21 BST
Saturday 09 - 18 BST
Sunday 09 - 17 BST

Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment
For questions regarding your payment please contact Klarna

Phone Support Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 13:00 CET
Sunday 09:00 – 13:00 CET

Customer Service Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 17:00 CET
Sunday 09:00 – 17:00 CET

Email
servizioclienti.it@stories.com
Our goal is to answer your email within 24 hours.

Phone
800 905 688 (Free of charge from within Italy)
Italian speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
0686 882 56 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
0521 401 66 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone Support Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 13:00 CET
Sunday 09:00 – 13:00 CET

Customer Service Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 17:00 CET
Sunday 09:00 – 17:00 CET

Phone
0278 673 18 (Landline call charges apply and mobile phone prices may vary)
German and French speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
kundenservice.lu@stories.com
serviceclient.lu@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone Support Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 13:00 CET
Sunday 09:00 – 13:00 CET

Customer Service Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 17:00 CET
Sunday 09:00 – 17:00 CET

Phone
0900 – 99 00 001 (Landline call charges apply and mobile phone prices may vary)
Dutch speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
klantenservice.nl@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone 239 67133
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

 

Email
customerservice@stories.com

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
800 702 080
(Free of charge from within Poland)
English speaking customer service.

 

Email
customerservice@stories.com

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment​
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email​
customerservice@stories.com

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​
English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
0316 301 757 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment​
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email​
customerservice@stories.com

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​
English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment​
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone​
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)​​
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email​
customerservice@stories.com

Messenger​
If you want to write to us, the easiest way to get the support you need is via Messenger.​
English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays  11 – 21 CET   
Saturday 11– 21 CET
Sunday 11 – 21 CET

Phone
+82 2 3442 6470 (Landline call charges apply and mobile phone prices may vary)
Korean speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice.kr@stories.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Payment
For questions regarding your payment please contact Klarna

Phone Support Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 13:00 CET
Sunday 09:00 – 13:00 CET

Customer Service Opening Hours:
Monday – Friday 09:00 – 17:00 CET
Saturday 09:00 – 17:00 CET
Sunday 09:00 – 17:00 CET

r> 911 981 000 (Landline call charges apply and mobile phone prices may vary)
Spanish speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
atencioncliente.es@stories.com
Our goal is to answer your email within 24 hours.

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET

Customer service - Opening hours:
Weekdays 09 - 22 CET​
Saturday 10-19 CET
Sunday 10-18 CET

Phone
0770-930 731
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@stories.com

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

 

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours:
Weekdays   11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE

Phone
800 74292 (Landline call charges apply and mobile phone prices may vary)
English and Arabic speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice@alshaya.com

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Payment
For questions regarding your payment please contact Klarna

Phone support- Opening hours​:
Monday - Friday 9 – 18 BST
Saturday 12 – 16 BST
Sunday 12 – 16 BST

Customer service - Opening hours:
Weekdays 08 - 21 BST
Saturday 09 - 18 BST
Sunday 09 - 17 BST

Phone
0344 736 9088
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Email
customerservice.uk@stories.com

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message

 

Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer