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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. You can reach our customer service team at the numbers and email address below. We look forward to hearing from you!

We please ask you to contact customer service using the same email address that is registered to your & Other Stories account so we can help you as efficiently and quickly as possible.

Phone: 0800 400 884 (Free of charge from within Austria)
German speaking customer service.

Email: kundenservice.at@stories.com

Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Holiday opening hours

24th of December: 8 - 17 CET
25th of December: Closed
26th of December: 9 - 17 CET
31st of December: 8 - 17 CET
1st of January: Closed
2nd of January: 8 - 21 CET

Phone: 080062677
Dutch and French speaking customer service.

Email: klantenservice.be@stories.com, serviceclient.be@stories.com

Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Holiday opening hours

24th of December: 8 - 17 CET
25th of December: Closed
26th of December: 9 - 17 CET
31st of December: 8 - 17 CET
1st of January: Closed
2nd of January: 8 - 21 CET

Phone: 89 888 777
English speaking customer service.

Email: customerservice@stories.com

Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

Holiday opening hours

24th of December: 9 - 18 CET
25th of December: Closed
26th of December: 10- 18 CET
31st of December: 9 - 18 CET
1st of January: 10 – 18 CET
2nd of January: 9 - 22 CET

Phone: 08 – 415 413 88 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email: customerservice@stories.com

Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET

Holiday opening hours

24th of December: 9 - 18 CET
25th of December: Closed
26th of December: 10- 18 CET
31st of December: 9 - 18 CET
1st of January: 10 – 18 CET
2nd of January: 9 - 22 CET

Phone: 33805980500
French speaking customer service.

Email: serviceclient.fr@stories.com

Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Holiday opening hours

24th of December: 8 - 17 CET
25th of December: Closed
26th of December: 9 - 17 CET
31st of December: 8 - 17 CET
1st of January: Closed
2nd of January: 8 - 21 CET

Phone: 08006 648 196 (Free of charge from within Germany)
German speaking customer service.

Email: kundenservice.de@stories.com

Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Holiday opening hours

24th of December: 8 - 17 CET
25th of December: Closed
26th of December: 9 - 17 CET
31st of December: 8 - 17 CET
1st of January: Closed
2nd of January: 8 - 21 CET

Phone: +44 344 736 9088 
English speaking customer service.

Email: customerservice@stories.com

Customer Service - Opening hours

Weekdays 8 – 21 GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

Holiday opening hours

24th of December: 8 - 17 GMT
25th of December: Closed
26th of December: 9 - 17 GMT
31st of December: 8 - 17 GMT
1st of January: 9 – 17 GMT-
2nd of January: 8 - 21 GMT

Phone: 800 905 688
Italian speaking customer service.

Email: servizioclienti.it@stories.com

Customer Service - Opening hours

Weekdays 8:00 - 21:00 CET
Saturday 9:00 - 17:00 CET
Sunday 9:00 - 17:00 CET 

Holiday opening hours

24th of December: 8 - 17 CET
25th of December: Closed
26th of December: 9 - 17 CET
31st of December: 8 - 17 CET
1st of January: Closed
2nd of January: 8 - 21 CET

Phone: 0900 – 99 00 001 
Dutch speaking customer service.

Email: klantenservice.nl@stories.com

Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Holiday opening hours

24th of December: 8 - 17 CET
25th of December: Closed
26th of December: 9 - 17 CET
31st of December: 8 - 17 CET
1st of January: Closed
2nd of January: 8 - 21 CET

Phone: 800 702 080
English speaking customer service.

Email: customerservice@stories.com

Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

Holiday opening hours

24th of December: 9 - 18 CET
25th of December: Closed
26th of December: 10- 18 CET
31st of December: 9 - 18 CET
1st of January: 10 – 18 CET
2nd of January: 9 - 22 CET

Phone: +82 2 3442 6470 
Korean speaking customer service.

Email: customerservice.kr@stories.com

Customer Service - Opening hours

Weekdays  11 – 21 CET   
Saturday 11– 21 CET
Sunday 11 – 21 CET

 

Phone: 911 981 000 
Spanish speaking customer service.

Email: atencioncliente.es@stories.com

Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Holiday opening hours

24th of December: 8 - 17 CET
25th of December: Closed
26th of December: 9 - 17 CET
31st of December: 8 - 17 CET
1st of January: Closed
2nd of January: 8 - 21 CET

Phone: 0770-930 731 
English speaking customer service.

Email: customerservice@stories.com

Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET

Holiday opening hours

24th of December: 9 - 18 CET
25th of December: Closed
26th of December: 10- 18 CET
31st of December: 9 - 18 CET
1st of January: 10 – 18 CET
2nd of January: 9 - 22 CET

Phone: 800 74292
English and Arabic speaking customer service.

Email: customerservice@alshaya.com

Customer Service - Opening hours

Weekdays   11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE

 

Phone: 0344 736 9088 (Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)

Email: customerservice.uk@stories.com

Customer Service - Opening hours

Weekdays 8 – 21  GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

Holiday opening hours

24th of December: 8 - 17 GMT
25th of December: Closed
26th of December: 9 - 17 GMT
31st of December: 8 - 17 GMT
1st of January: 9 – 17 GMT-
2nd of January: 8 - 21 GMT