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Whether you have a question about your order or would like some style tips, we’re happy to help. You can reach our customer service team at the numbers and email address below. We look forward to hearing from you!

We please ask you to contact customer service using the same email address that is registered to your & Other Stories account so we can help you as efficiently and quickly as possible.

Kindly note, at the moment, delivery and enquiry replies will take a little longer than expected. Thank you for your patience during this busy time.

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time. 

Phone: 0800 400 884 (Free of charge from within Austria)
German speaking customer service.

Email: kundenservice.at@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time. 

Phone: 080062677
Dutch and French speaking customer service.

Email: klantenservice.be@stories.com, serviceclient.be@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 89 888 777
English speaking customer service.

Email: customerservice@stories.com


Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 08 – 415 413 88 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email: customerservice@stories.com


Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 01 84 888 555
French speaking customer service.

Email: serviceclient.fr@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 08006 648 196 (Free of charge from within Germany)
German speaking customer service.

Email: kundenservice.de@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: +44 344 736 9088 
English speaking customer service.

Email: customerservice@stories.com


Customer Service - Opening hours

Weekdays 8 – 21 GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 800 905 688
Italian speaking customer service.

Email: servizioclienti.it@stories.com


Customer Service - Opening hours

Weekdays 8:00 - 21:00 CET
Saturday 9:00 - 17:00 CET
Sunday 9:00 - 17:00 CET 

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 0900 – 99 00 001 
Dutch speaking customer service.

Email: klantenservice.nl@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 800 702 080
English speaking customer service.

Email: customerservice@stories.com
 

Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: +82 2 3442 6470 
Korean speaking customer service.

Email: customerservice.kr@stories.com


Customer Service - Opening hours

Weekdays  11 – 21 CET   
Saturday 11– 21 CET
Sunday 11 – 21 CET

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 911 981 000 
Spanish speaking customer service.

Email: atencioncliente.es@stories.com


Customer Service - Opening hours

Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 0770-930 731 
English speaking customer service.

Email: customerservice@stories.com


Customer Service - Opening hours

Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 800 74292
English and Arabic speaking customer service.

Email: customerservice@alshaya.com


Customer Service - Opening hours

Weekdays   11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE

 

Please note: Due to an increase in enquiries, reply time will take longer than usual. Thank you for your patience during this busy time.

Phone: 0344 736 9088 (Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)

Email: customerservice.uk@stories.com


Customer Service - Opening hours

Weekdays 8 – 21  GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT