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Free returns and a full refund

To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to return. We’ll give you a full refund by the same method you used to pay.

We are experiencing some delays handling returns. We are working on getting it resolved as soon as possible. Thank you so much for your patience!

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

Kindly note that items bought online cannot be refunded or exchanged in any of our stores.

If you are missing the self-adhesive return label found on the Delivery note, please contact our Customer service.

How to return, please find information for your country below.

Return restrictions – dangerous goods

About dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:
If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1.   The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.

2.   Fill the box with paper or filler so that the product sits securely.

3.   Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.

5.      You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Bpost parcel shop of your choice.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord parcel shop of your choice.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord parcel shop of your choice.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Mondial Relay parcel shop of your choice.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

Return options

Free return at Hermes parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Hermes parcel shop of your choice.

Free return with courier pick-up:
You can easily arrange for a Hermes courier to pick up your return by calling Hermes at 01806-311211. If you want us to arrange the pick-up, please contact our Customer service.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.

 
New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   You can easily arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

Return options

Free return at a Post Italiane parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Post Italiane parcel shop of your choice.

Free return with courier pick-up:
You can easily arrange for a courier to pick up your parcel via Post Italiane by calling the toll free number: 803160. If you want us to arrange the pick-up, please contact our Customer service.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

Return options

Free return at PostNL parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient PostNL parcel shop of your choice.

Free return at UPS parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient UPS parcel shop of your choice.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   You can easily arrange for a DPD courier to pick up your return via the DPD return portal. Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the SEUR Pickup Point of your choice.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord parcel shop of your choice.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.

 

How to return

1.   Fill in the returns note using the return codes. Put the note inside the parcel.

2.   Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.

3.   To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  

4.   Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.

5.   You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

 

New self-adhesive return label

If you are missing the self-adhesive return label found on the Delivery note, please contact our  Customer service.