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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help.

Select your country below to find full contact information.

Austria

Payment
For questions regarding your payment please contact Klarna

Phone
0800 400 884 (Free of charge from within Austria)
German speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours
Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Email
kundenservice.at@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Belgium

Payment
For questions regarding your payment please contact Klarna

Phone
080 062 677 (Free of charge from within Belgium)
Dutch and French speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours
Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Email
klantenservice.be@stories.com
serviceclient.be@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Denmark

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
Send us a message

Phone
89 888 777
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Finland

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
Send us a message

Phone
08 – 415 413 88
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

France

Payment
For questions regarding your payment please contact Klarna

Phone
33805980500 (Free of charge from within France)
French speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours>
Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Email
serviceclient.fr@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Germany

Payment
For questions regarding your payment please contact Klarna

Phone
08006 648 196 (Free of charge from within Germany)
German speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours
Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Email
kundenservice.de@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Ireland

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 8 – 21 GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
Send us a message

Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Italy

Payment
For questions regarding your payment please contact Klarna

Phone
800 905 688 (Free of charge from within Italy)
Italian speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours
Weekdays 8:00 - 21:00 CET
Saturday 9:00 - 17:00 CET
Sunday 9:00 - 17:00 CET 

Email
servizioclienti.it@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Netherlands

Payment
For questions regarding your payment please contact Klarna

Phone
0900 – 99 00 001 (Landline call charges apply and mobile phone prices may vary)
Dutch speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours
Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Email
klantenservice.nl@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Norway

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
Send us a message

Phone
239 67133
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Poland

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
Send us a message

Phone
800 702 080
(Free of charge from within Poland)
English speaking customer service.

Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

South Korea

Payment
For questions regarding your payment please contact Klarna

Phone
+82 2 3442 6470 (Landline call charges apply and mobile phone prices may vary)
Korean speaking customer service.

Customer Service - Opening hours
Weekdays  11 – 21 CET   
Saturday 11– 21 CET
Sunday 11 – 21 CET

Email
customerservice.kr@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Spain

Payment
For questions regarding your payment please contact Klarna

Phone
911 981 000 (Landline call charges apply and mobile phone prices may vary)
Spanish speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours
Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Email
atencioncliente.es@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer

Sweden

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
Send us a message

Phone
0770-930 731
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

United Arab Emirates

Payment
For questions regarding your payment please contact Klarna

Phone
800 74292 (Landline call charges apply and mobile phone prices may vary)
English and Arabic speaking customer service.

Customer Service - Opening hours
Weekdays   11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE

Email
customerservice@alshaya.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

United Kingdom

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 8 – 21  GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
Send us a message

Phone
0344 736 9088
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)

Email
customerservice.uk@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.