Contact us
Whether you have a question about your order or would like some style tips, we’re happy to help.
Select your location below to find full contact information.
Please note: we are currently busier than usual and responses from customer service may take longer than normal. Our team are working hard to look into every enquiry and will get back to you as soon as possible. Thank you for your patience during this busy time.
Payment
For questions regarding your payment please contact Klarna
Phone
0800 400 884 (Free of charge from within Austria)
German speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Customer Service - Opening hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Email
kundenservice.at@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone
080 062 677 (Free of charge from within Belgium)
Dutch and French speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Customer Service - Opening hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Email
klantenservice.be@stories.com
serviceclient.be@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Phone
89 888 777
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Phone
08 – 415 413 88
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone
33805980500 (Free of
charge from within France)
French speaking customer
service.
This is the quickest way to get the help you
need.
Our goal is to answer your call within 2 minutes.
Customer Service - Opening hours>
Weekdays 8 – 21
CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Email
serviceclient.fr@stories.com
Our goal is to answer your email within 24 hours.
Help us
help you!
If you have any questions concerning your
online purchase.
Please use the same email address you used
when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone
08006 648 196 (Free of
charge from within Germany)
German speaking customer
service.
This is the quickest way to get the help you
need.
Our goal is to answer your call within 2 minutes.
Customer Service - Opening hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Email
kundenservice.de@stories.com
Our goal is to answer your email within 24 hours.
Help us
help you!
If you have any questions concerning your
online purchase.
Please use the same email address you used
when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 8 – 21 GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone
800 905 688 (Free of charge
from within Italy)
Italian speaking customer service.
This
is the quickest way to get the help you need.
Our goal is to
answer your call within 2 minutes.
Customer Service - Opening hours
Weekdays 8:00 - 21:00
CET
Saturday 9:00 - 17:00 CET
Sunday 9:00 - 17:00 CET
Email
servizioclienti.it@stories.com
Our goal is to answer your email within 24 hours.
Help us
help you!
If you have any questions concerning your
online purchase.
Please use the same email address you used
when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone
0900 – 99 00 001 (Landline
call charges apply and mobile phone prices may vary)
Dutch
speaking customer service.
This is the quickest way to get the
help you need.
Our goal is to answer your call within 2 minutes.
Customer Service - Opening hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Email
klantenservice.nl@stories.com
Our goal is to answer your email within 24 hours.
Help us
help you!
If you have any questions concerning your online
purchase.
Please use the same email address you used when
placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Phone
239 67133
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Phone
800 702 080
(Free of charge from within Poland)
English speaking customer service.
Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Payment
For questions regarding your payment please contact Klarna
Phone
+82 2 3442 6470 (Landline call charges apply and mobile phone prices may vary)
Korean speaking customer service.
Customer Service - Opening hours
Weekdays 11 – 21 CET
Saturday 11– 21 CET
Sunday 11 – 21 CET
Email
customerservice.kr@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone
911 981 000 (Landline call charges apply and mobile phone prices may vary)
Spanish speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Customer Service - Opening hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Email
atencioncliente.es@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Phone
0770-930 731
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
Email
customerservice@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone
800 74292 (Landline call charges apply and mobile phone prices may vary)
English and Arabic speaking customer service.
Customer Service - Opening hours
Weekdays 11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE
Email
customerservice@alshaya.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours
Weekdays 8 – 21 GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Phone
0344 736 9088
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)
Email
customerservice.uk@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.