Contact us
Please note: our phone line currently has reduced opening hours. Please select your location in the list below to see specific information for your region.
We are currently busier than usual and responses from customer service may take longer than normal. Our team are working hard to look into every enquiry and will get back to you as soon as possible.
Unfortunately it might take a bit longer to handle your returns at the moment. We are working hard to solve this issue. Thank you for your patience during this busy time.
You can find the most recent updates regarding store opening hours in our store locator.
Select your location below to find full contact information.
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer Service – Opening Hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Phone
0800 400 884 (Free of charge from within Austria)
German speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Email
kundenservice.at@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer Service – Opening Hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Phone
080 062 677 (Free of charge from within Belgium)
Dutch and French speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Email
klantenservice.be@stories.com
serviceclient.be@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
080 0249 170 58 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
> Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
0177 763 77 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
0222 324 39 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
89 888 777
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Phone
89 888 777
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
0660 50 35 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone 08 – 415 413 88
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer Service – Opening Hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Email
serviceclient.fr@stories.com
Our goal is to answer your email within 24 hours.
Phone
+33805980500 (Free of charge from within France)
French speaking customer service.
This is the quickest way to get the help you need. Our goal is to answer your call within 2 minutes.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer Service – Opening Hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Phone
08006 648 196 (Free of charge from within Germany)
German speaking customer service.
This is the quickest way to get the help you need.
Email
kundenservice.de@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
0211 198 46 22 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 14 BST
Saturday closed
Sunday closed
Customer service - Opening hours:
Weekdays 08 - 21 BST
Saturday 09 - 18 BST
Sunday 09 - 17 BST
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer Service – Opening Hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Email
servizioclienti.it@stories.com
Our goal is to answer your email within 24 hours.
Phone
800 905 688 (Free of charge from within Italy)
Italian speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
0686 882 56 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
0521 401 66 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Phone
0278 673 18 (Landline call charges apply and mobile phone prices may vary)
German and French speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
kundenservice.lu@stories.com
serviceclient.lu@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer Service – Opening Hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
Phone
0900 – 99 00 001 (Landline call charges apply and mobile phone prices may vary)
Dutch speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
klantenservice.nl@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone 239 67133
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
800 702 080
(Free of charge from within Poland)
English speaking customer service.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
0316 301 757 (Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
+44 344 736 9088
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger.
English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours:
Weekdays 11 – 21 CET
Saturday 11– 21 CET
Sunday 11 – 21 CET
Phone
+82 2 3442 6470 (Landline call charges apply and mobile phone prices may vary)
Korean speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice.kr@stories.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer Service – Opening Hours
Weekdays 8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET
r> 911 981 000 (Landline call charges apply and mobile phone prices may vary)
Spanish speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
atencioncliente.es@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 19 CET
Saturday 13 – 17 CET
Sunday 13 – 17 CET
Customer service - Opening hours:
Weekdays 09 - 22 CET
Saturday 10-19 CET
Sunday 10-18 CET
Phone
0770-930 731
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer
Payment
For questions regarding your payment please contact Klarna
Customer Service - Opening hours:
Weekdays 11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE
Phone
800 74292 (Landline call charges apply and mobile phone prices may vary)
English and Arabic speaking customer service.
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice@alshaya.com
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna
Phone support- Opening hours:
Weekdays 10 - 14 BST
Saturday closed
Sunday closed
Customer service - Opening hours:
Weekdays 08 - 21 BST
Saturday 09 - 18 BST
Sunday 09 - 17 BST
Phone
0344 736 9088
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)
This is the quickest way to get the help you need.
Our goal is to answer your call within 2 minutes.
Email
customerservice.uk@stories.com
Messenger
If you want to write to us, the easiest way to get the support you need is via Messenger. English speaking customer service.
Send us a message
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.
Please kindly note: During high season and sales, our answering times might take a little longer