Contact us
Whether you have a question about your order or would like some style tips, we’re happy to help. Select your location in the list below to see specific information for your region.
You can find the most recent updates regarding store opening hours in our store locator.
Phone
The quickest way to get the support you need is to call us on 0043 800400884. Our goal is to answer your call within 2 minutes.
(German-speaking customer service. Free of charge from within Austria)
Email
Write to us at kundenservice.at@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Phone
The quickest way to get the support you need is to call us on 080 062 677. Our goal is to answer your call within 2 minutes.
(Dutch-speaking customer service. Free of charge from within Belgium)
Email
Write to us at klantenservice.be@stories.com or serviceclient.be@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 080 0249 170 58. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 0177 763 77. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 0222 324 39. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on +44 344 736 9088. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 89 888 777. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 0660 50 35. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 08 – 415 413 88. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Phone
The quickest way to get the support you need is to call us on +33805980500. Our goal is to answer your call within 2 minutes.
(French-speaking customer service. Free of charge from within France)
Email
Write to us at serviceclient.fr@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 0211 198 46 22. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on +44 344 736 9088. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on +44 344 736 9088. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 08:00 – 21:00 BST
Saturday: 09:00 – 18:00 BST
Sunday: 09:00 – 17:00 BST
Please kindly note: During high season and sales, our answering times might take a little longer.
Phone
The quickest way to get the support you need is to call us on 800 905 688. Our goal is to answer your call within 2 minutes.
(Italian-speaking customer service. Free of charge from within Italy)
Email
Write to us at servizioclienti.it@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 0686 882 56. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 0521 401 66. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Phone
The quickest way to get the support you need is to call us on 0278 673 18. Our goal is to answer your call within 2 minutes.
(German-speaking customer service. Landline call charges apply and mobile phone prices may vary)
Email
Write to us at kundenservice.lu@stories.com or serviceclient.lu@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Phone
The quickest way to get the support you need is to call us on 0900 9900001. Our goal is to answer your call within 2 minutes.
(Dutch-speaking customer service. Landline call charges apply and mobile phone prices may vary)
Email
Write to us at klantenservice.nl@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 239 67133. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 800 702 080. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on +44 344 736 9088. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on 0316 301 757. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on +44 344 736 9088. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Messenger
Write to us via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
The quickest way to get the support you need is to call us on +44 344 736 9088. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Phone
The quickest way to get the support you need is to call us on 911 981 000. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at atencioncliente.es@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 08:00 – 21:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 – 17:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Our customer service is provided in Swedish:
The quickest way to get the support you need is to call us on +46844688822.
Calls are free of charge. Our goal is to answer your call within 2 minutes.
Alternatively, you can get in touch with our English-speaking team:
Email
Write to us at Kundservice.se@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 09:00 – 22:00 CET
Saturday: 10:00 – 19:00 CET
Sunday: 10:00 – 18:00 CET
Please kindly note: During high season and sales, our answering times might take a little longer.
Phone
The quickest way to get the support you need is to call us on 800 74292. Our goal is to answer your call within 2 minutes.
(Landline call charges apply and mobile phone prices may vary)
Email
Write to us at customerservice@alshaya.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Weekdays 11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE
Please kindly note: During high season and sales, our answering times might take a little longer.
Due to Brexit, there will be some changes to the way that our UK customers shop with us. Read the full FAQ here for more information.
Chat
The Quickest way to reach us is to chat with us, you will see the ‘Live Chat’ bubble in the bottom right of the screen.
Messenger
Get the support you need via Messenger - click here to send us a message.
(English-speaking customer service)
Phone
Call us on 0344 736 9088. Our goal is to answer your call within 2 minutes.
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)
Email
Write to us at customerservice.uk@stories.com.
Please use the same email address you used when placing your order, and include your order number in your email.
Payment
For questions regarding your payment please contact Klarna.
Customer Service Opening hours:
Monday - Friday: 08:00 – 21:00 BST
Saturday: 09:00 – 18:00 BST
Sunday: 09:00 – 17:00 BST
Please kindly note: During high season and sales, our answering times might take a little longer.