Extended holiday returns: Purchases made between Nov 14 - Dec 12 can be returned until Jan 12.
Extended holiday returns: Purchases made between Nov 14 - Dec 12 can be returned until Jan 12.
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Contact us

 

Whether you have a question about your order or would like some style tips, we’re happy to help.

You can reach our customer service team via Phone or Email.

Please note that that the fastest way to come in contact with us during our opening hours, is through Phone.

Phone
Call us toll free:
855 825 8122

Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours
Weekdays 9am - 10pm  EST
Saturday 9am - 10pm  EST
Sunday 9am - 10pm  EST 

Email
customerservice.us@stories.com
Our goal is to answer your email within 24 hours.
Help us help you!
If you have any questions concerning your online purchase.
Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer