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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help.

Our customer service chat is open 7 days a week (Monday-Sunday), between 10am-10pm EST. To browse other websites while you wait, please keep this page open and active during the chat session. This is the fastest way to get in touch with our customer service team.

Customer service chat hours:
Weekdays: 10am - 10pm EST
Weekends: 10am - 10pm EST

If you would like help with your Stories order via telephone, call us toll free:
855 825 8122
Our goal is to answer your call within 2 minutes.

Customer Service - Opening hours
Weekdays 9am - 10pm  EST
Saturday 9am - 10pm  EST
Sunday 9am - 10pm  EST 

Our goal is to answer your email within 24 hours.

Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer