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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help.

Our phone lines are closed at the moment, but you can reach us by email at customerservice.us@stories.com or speak to customer service directly using our chat function.

Customer service chat hours:
Weekdays: 10am - 10pm EST
Weekends: 10am - 10pm EST

Special Opening Hours:
November 25th: 10am – 7pm EST
November 26th: (Thanksgiving): Closed

To browse other websites while you wait, please keep this page open and active during the chat session.

Customer Service - Opening hours
Weekdays 9am - 10pm  EST
Saturday 9am - 10pm  EST
Sunday 9am - 10pm  EST 

Our goal is to answer your email within 24 hours.

Please use the same email address you used when placing your order, and include your order number in your email.

Please kindly note: During high season and sales, our answering times might take a little longer