Whether you have a question about your order or would like some style tips, we’re happy to help.
Our customer service chat is open 7 days a week, between 9am - 10pm EST. To browse other websites while you wait, please keep this page open and active during the chat session. This is the fastest way to get in touch with our customer service team.
If you would like help with your Stories order via telephone, call us toll free:
855 825 8122
Our goal is to answer your call within 2 minutes.
Our goal is to answer your email within 24 hours.
Please use the same email address you used when placing your order, and include your order number in your email.
We have a dedicated customer service to handle your personal data requests in relation to your rights stated in our Privacy Notice. Please contact them at firstname.lastname@example.org.
If you wish to get in contact with our Data Protection Officer, please use the same email address as presented above and write “DPO” as the subject matter.
Customer Service - Opening hours
Monday – Sunday: 9am - 10pm EST
Please kindly note: During high season and sales, our answering times might take a little longer