How can we help you?
Right of withdrawal
1. Right of withdrawal
Under EU consumer protection law, you have the right to cancel your purchase for any reason within 14 days from the day you receive your order, unless the item is exempt from returns (for example, for hygiene reasons).
2. Our return policy
In addition to your legal right of withdrawal, we also offer the following return policy:
- 30-day returns for items purchased at full price
- 14-day returns for items purchased on sale
This means you have 30 or 14 days from the day you receive your order to decide whether you would like to return an item.
3. How to start a return or withdrawal
To cancel your purchase or return an item, you can choose one of the following options:
- Visit our returns portal to register your return and follow the instructions provided
- If you are logged in, you can initiate a return or withdrawal in My Account under your order details
- Fill out the return form included in your original package and place it inside your return parcel
If you need any assistance, our Customer Service team is always happy to help via email or other available channels.
4. Sending your items back
Once you have registered your return or informed us that you wish to cancel:
- Please send your items back as soon as possible and without unnecessary delay.
- Even if you register your return online, you must include the physical return form in your package.
- You may return items from multiple orders in the same parcel. However, return costs are charged per order, not per parcel.
5. Damaged or faulty items
Damaged or faulty items are always eligible for return. If you receive a faulty item, please follow the standard return process and select the return reason for faulty items.
6. Refunds
We will process your refund within 14 days after receiving your return or proof that you have sent it back. Refunds will be issued using the same payment method used for your purchase.
7. Good to know
Please keep your proof of postage until your return has been confirmed. If you have lost your return form, you can download a new one or contact customer service for assistance.