Delivery

We ship orders Monday - Friday, except public holidays, to:

Argentina

Australia

Bangladesh

Barbados

Brunei Darussalam

Canada

Chile

Costa Rica

Ecuador

El Salvador

Georgia

Guam

Guatemala

Guernsey

Honduras

Hong Kong

Iceland

Indonesia

Jamaica

Japan

Jersey

Kenya

Liechtenstein

Malaysia

Mexico

Morocco

New Zealand

Nigeria

Peru

Puerto Rico

Serbia

Singapore

South Africa

Taiwan

Thailand

Türkiye

Uruguay

Vietnam

Undeliverable parcels

If we are unable to delivery your package, according to your chosen delivery option, it will automatically be returned to & Other Stories.

Standard Home Delivery: 20 USD

Free for orders over $200

We offer you delivery to your home address 4-6 working days after receiving your order confirmation, excluding customs processing times. Please note that & Other Stories is not responsible for any additional time incurred while your parcel is held at customs. Your order is shipped from Tilburg, Netherlands.

Please note, for remote locations such as Federate States of Micronesia, Northern Mariana Islands, Tuvalu, Wallis and Futuna delivery can take longer.

Kindly note, during high season and sale, delivery might take a little longer.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.You will also be able to track your order under ‘Orders’ when you log in at My Account.

Please note, the total order amount does not include local sales tax/ VAT. In certain locations, if the value of your order exceeds the toll-free limit an import tax/customs fee may be applied upon delivery. & Other Stories does not compensate for these additional charges.Please check with your local Customs Office for more information. How to pay these fees:Once the parcel has entered the destination location, it will be held by Customs for clearance. During this process, import duties and tax fees will be calculated. If additional charges apply, our transport partner will contact you to pay the extra fee before Customs releases the order.

New Zealand GST

New Zealand GST will apply at the rate of 15% to Low Value Goods (under $1000 NZD) sold on & Other Stories by non-New Zealand resident suppliers and delivered to a New Zealand address. When you provide a New Zealand delivery address at checkout, the estimated tax applies to your items and is calculated into your order total. The prices displayed on & Other Stories are inclusive of the applicable New Zealand 15% GST. New Zealand 15% GST is also applicable on any delivery associated with orders of LVG.

GST will apply to each LVG in an order, regardless of the total value of all items in an order. You'll be able to see your final price inclusive of any applicable estimated New Zealand GST before you confirm your order.

If you require an invoice with tax details, please contact Customer Service and providing the following data:

• Your personal TIN number

• The order number for which the invoice is requested
  
  

Australian GST

Australian GST will apply at the rate of 10% to LVG sold on & Other Stories by non-Australian resident suppliers and delivered to an Australian address. When you provide an Australian delivery address at checkout, the estimated tax applies to your consignment and is calculated into your order total. The prices displayed on & Other Stories are inclusive of the applicable Australian 10% GST. Australian 10% GST is also applicable on any delivery associated with orders of LVG.

You'll be able to see your final price inclusive of any applicable estimated Australian GST before you confirm your order.

If you require an invoice with tax details, please contact Customer Service by e-mail and providing the following data:

• Your personal TIN number

• The order number for which the invoice is requested

Please note, your bank might add additional fees for cross border payments.& Other Stories does not compensate for these charges.Please check with your bank for more information.