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    Delivery

 

Our online store is currently operating as normal, with high safety measures being taken at our warehouse. However due to the current restrictions, it is taking us longer than usual to deliver your orders. We are working hard to solve this issue. Thank you for your patience during this busy time.

Where does & Other Stories deliver?

We ship orders Monday - Friday, except public holidays, to:

Andorra
Argentina
Australia
Bangladesh
Barbados
Bhutan
Brunei Darussalam
Canada
Chile
Cook Islands
Costa Rica
Ecuador
El Salvador
Faroe Islands
Fiji
French Polynesia
Gibraltar
Greenland
Guam
Guatemala
Guernsey
Honduras
Hong Kong
Iceland
Indonesia
Jamaica
Japan
Jersey
Kenya
Kiribati
Liechtenstein
Macao
Malaysia
Maldives
Marshall Islands
Mexico
Micronesia, Federated States of
Mongolia
Morocco
New Caledonia
New Zealand
Nigeria
Northern Mariana Islands
Palau
Peru
Philippines
Puerto Rico
Russian Federation 
Samoa
San Marino
Serbia
Singapore
Solomon Islands
Suriname
Taiwan
Thailand
Tonga
Turkey
Tuvalu
Uruguay
Vietnam

What delivery options do I have?

Standard Delivery

3-5 working days after receiving your order confirmation, excluding customs processing times. Please note that & Other Stories is not responsible for any additional time incurred while your parcel is held at customs.    

Kindly note, during high season and sale, delivery might take a little longer.

Please note, for remote locations such as Federate States of Micronesia, Northern Mariana Islands, Tuvalu, Wallis and Futuna delivery can take 5-6 days.

Your order is shipped from Tilburg, Netherlands.

What delivery locations can I choose?

We offer you delivery to your home address, Standard Home Delivery.

How can I track my parcel?

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

You will also be able to track your order under ‘Orders’ when you log in at My Account.

Undeliverable parcels

If we are unable to deliver your package it will automatically be returned to & Other Stories.

Import tax/customs duties

Please note, the total order amount does not include local sales tax/ VAT. In certain locations, if the value of your order exceeds the toll-free limit an import tax/customs fee may be applied upon delivery. & Other Stories does not compensate for these additional charges.

Please check with your local Customs Office for more information.    

How to pay these fees:

Once the parcel has entered the destination location, it will be held by Customs for clearance. During this process, import duties and tax fees will be calculated. If additional charges apply, our transport partner will contact you to pay the extra fee before Customs releases the order.

Bank fees

Please note, your bank might add additional fees for cross border payments.
& Other Stories does not compensate for these charges.
Please check with your bank for more information.