Where does & Other Stories deliver?
We ship orders Monday - Friday, except public holidays, to:
Hong Kong SAR
Micronesia, Federated States of
Northern Mariana Islands
Saint Kitts and Nevis
United Arab Emirates
What delivery options do I have?
3-5 working days after receiving your order confirmation, excluding customs processing times. Please note that & Other Stories is not responsible for any additional time incurred while your parcel is held at customs.
Kindly note, during high season and sale, delivery might take a little longer.
Please note, for remote locations such as Federate States of Micronesia, Northern Mariana Islands, Tuvalu, Wallis and Futuna delivery can take 5-6 days.
Your order is shipped from Tilburg, Netherlands.
What delivery locations can I choose?
We offer you delivery to your home address, Standard Home Delivery.
How can I track my parcel?
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order under ‘Orders’ when you log in at My Account.
If we are unable to deliver your package it will automatically be returned to & Other Stories.
Import tax/customs duties
Please note, the total order amount does not include local sales tax/ VAT. In certain countries, if the value of your order exceeds the toll-free limit an import tax/customs fee may be applied upon delivery. & Other Stories does not compensate for these additional charges.
Please check with your local Customs Office for more information.
How to pay these fees:
Once the parcel has entered the destination country, it will be held by Customs for clearance. During this process, import duties and tax fees will be calculated. If additional charges apply, our transport partner will contact you to pay the extra fee before Customs releases the order.
Please note, your bank might add additional fees for cross border payments.
& Other Stories does not compensate for these charges.
Please check with your bank for more information.