How can we help you?
Get in touch
Contact information
Whether you have a question about your order or would like some style tips, we’re happy to help. You can find the most recent updates regarding store opening hours in our store locator.
We're currently experiencing slightly longer return processing times than usual. Thank you for your patience and understanding while we catch up. For the fastest support, please contact us via Live Chat or by phone.
If you have a question about your payment, please get in touch with Klarna.
Our customer service is provided in English.
You can call us on +442076603006.
You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.
We are open
Monday - Friday: 08:00 – 20:00 GMT
Saturday: 09:00 – 18:00 GMT
Sunday: 09:00 – 17:00 GMT
If you need to contact us outside of our opening hours, you can email us at customerservice.uk@stories.com. If you need to contact one of our stores directly, you can find all the details in our store locator.
Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address.
If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.