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Free returns and a full refund

To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to return. 

Please note, it can take up to 14 days to receive and complete your return. Be sure to keep hold of your receipt in the meantime, since the responsibility of the return is yours until it reaches us.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

Kindly note that items bought online cannot be refunded or exchanged in any of our stores.

Due to the current situation, we have extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return

  1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
  2. Attach your pre-paid label to the parcel and drop off at your nearest Post Office or Post AT Parcel shop of your choice.
  3. Post AT will provide you with a drop-off receipt to track your parcel's progress.Await your Return Confirmation email, which we will send when we have processed your return.
  4. Await your Return Confirmation email, which we will send when we have processed your return.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label found on the delivery note, please label your parcel with the address below and take it to your nearest Post AT parcel shop where Post AT will generate the barcode free of charge.

H&M c/o & Other Stories
Paketfach H&M 1
2005 Hagenbrunn

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Bpost parcel shop of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service. 

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
  4. Arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To arrange a collection, contact our Customer service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day.  You will receive a confirmation from the carrier confirming the pick-up date. ​Please note, you do not need a return label; the courier will bring one.
  4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
  4. Arrange a collection online with Econt here. call on 022570073 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us.  You can book your home collection with DPD.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to the current situation, we have extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return

  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord or Bring parcel shop of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at a Posti or Schenker parcel shop of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. 

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you ordered with Posti, click here to generate another. You'll need your order number and delivery address. If you ordered with Schenker, please contact our Customer Service team who will advise.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Mondial Relay parcel shop of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3.  To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
  4. Arrange a collection online with Econt here, call on 02310529000 or email at thessaloniki@econt.com. Be sure to include your name, collection address, contact details and preferred date. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. Arrange for a DPD courier to pick up your return via the DPD return portal. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to the current situation, we have extended our online return policy to 45 days. We have also extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. You can easily arrange for a DPD courier to pick up your return via the DPD return portal. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

Return options
Free return at a Poste Italiane parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Poste Italiane postal office or Punto Poste of your choice.

Free return with courier pick-up:
You can easily arrange for a courier to pick up your parcel via Post Italiane by calling the toll free number 803160 from a land line phone number. 

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to the current situation, we have extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to the current situation, we have extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to the current situation, we have extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.


Return options
Free return at PostNL parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient PostNL parcel shop of your choice.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

Missing self-adhesive return address label
If you are missing the self-adhesive return label you can return your package to this address, free of charge:

& Other Stories
Antwoordnummer 60373
5000 Vb Tilburg

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return​
  1. Fill in the returns note using the return codes. Put the note inside the parcel.​
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.​
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  ​
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Posten parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please Contact us for further assistance.​


New return form​
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to the current situation, we have extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. Drop off your return  at the DPD parcel shop of your choice. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel. 
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
  4. Arrange a collection online with Econt here. After entering your details you'll receive a confirmation of the collection date and time slot. Alternatively, you can arrange by phone on: 0734553303 or 0219959. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​


New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. Arrange for a DPD courier to pick up your return via the DPD return portal.The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​


New return form

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to the current situation, we have extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the SEUR Pickup Point of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service who will be able to book a home collection for you instead.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord or Schenker parcel shop of your choice. If returning with Instabox, book your return at instabox.se/return or click link in Instabox tracking link.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to Brexit, there will be some changes to the way that our UK customers shop with us. Read the full FAQ here for more information.

We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please be aware that we are currently experiencing a delay in return shipping and processing, so please allow the full 14 days for your return to be processed. If you have not received your return confirmation email after this time, please contact Customer Service with your order number and our team will be happy to help.

Due to the current situation, we have extended our online return policy to 45 days. We have also extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return
  1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.​
  2. Attach your pre-paid label to the parcel.​
  3. Select one of the below options to make your return.​
  4. Await your Return Confirmation email, which we will send when we have processed your return.​


Royal Mail drop off - excluding Northern Ireland

  1. Visit the Royal Mail return portal to register your return. An email will be sent to you which includes a QR code to show in store, and a label which you can print at home if you prefer- both options are free and you can read more below.​
  2. Visit your nearest Post Office to drop off your parcel.​
  3. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.​


QR code
- Using the QR code couldn’t be easier. Simply show the QR code on your mobile phone and a label will then be printed for you in the Post Office. You don’t need access to an at-home printer to use this service.​

PDF label - Print the PDF label attached to your email, and affix this to your parcel.​

Hermes drop off - excluding Northern Ireland​

  1. Take your parcel to your nearest Hermes parcel shop. ​
  2. Hermes will provide you with a drop-off receipt where you can track the parcel's progress.​


Hermes home collection - excluding Northern Ireland​

  1. Arrange for Hermes to pick up your return by clicking here.​
  2. Hermes will collect from your chosen address and provide you with a collection receipt. With this you can track the parcel's progress.​


Need a new Hermes Return Label? Click here to generate another. You'll need your order number and delivery address​.

UPS drop off - Northern Ireland only​

  1. Take your parcel to your nearest UPS Access Point
  2. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​


UPS home collection - Northern Ireland only​

  1. Arrange for UPS to pick up your return by clicking here
  2. Await your Return Confirmation email, which we will send when we have processed your return.​


Need a new UPS Return Label? Contact our Customer Service who will send you a new one.

Please note, it can take up to 14 days to receive and complete your return.​

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:
If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1.   The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one

2.   Fill the box with paper or filler so that the product sits securely.

3.   Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.