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Contact us

Please note: our phone line currently has reduced opening hours, but don’t worry! We are available to help you in our other channels (or help you on email).

Our online store is currently operating as normal, with high safety measures being taken at our warehouse. However, due to the current restrictions, it is taking us longer than usual to deliver your orders and process your returns. We are working hard to solve this issue.

We are currently busier than usual and responses from customer service may take longer than normal. Our team are working hard to look into every enquiry and will get back to you as soon as possible. Thank you for your patience during this busy time.

Whether you have a question about your order or would like some style tips, we’re happy to help.

Our Customer service is provided in English.

Phone support- Opening hours​:
Monday - Friday 10am – 7pm CET
Saturday 1pm – 5pm CET
Sunday 1pm – 5pm CET

Customer Service Opening Hours:
Weekdays: 9am – 4am CET
Weekends: 10am - 4am CET

(Landline call charges apply and mobile phone prices may vary)

Web call
Through your internet connection you can call us for free.
By clicking this button you will leave our website and start the web application of our service provider.
You can close the new browser window at any time to cancel the call and return to the & Other Stories website.

Please provide your purchase number and location in your e-mail.

For questions regarding your payment, please contact Klarna or PayPal.

For questions about your delivery, please contact customer service.
For more information regarding import fees and customs tax refer to Delivery. Once the package is in transit, please contact your local UPS.