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Contact us

Please note: our phone channel is currently closed but don’t worry! We are available to help you in our other channels (or help you on email).

Whether you have a question about your order or would like some style tips, we’re happy to help.

Our Customer service is provided in English.

Please provide your purchase number and location in your e-mail.

Customer service - opening hours
Weekdays 10:00 – 19:00 CET (Central European Time)
Saturday 10:00 - 19:00 CET (Central European Time)
Sunday 10:00 - 18:00 CET (Central European Time)


Web call
Through your internet connection you can call us for free.
By clicking this button you will leave our website and start the web application of our service provider.
You can close the new browser window at any time to cancel the call and return to the & Other Stories website.


(Landline call charges apply and mobile phone prices may vary)

For questions regarding your payment, please contact Klarna or PayPal.

For questions about your delivery, please contact customer service.
For more information regarding import fees and customs tax refer to Delivery. Once the package is in transit, please contact your local UPS.