Returning your order is simple. Just follow these steps:

1. Complete the Return Form

Fill out the return form included in your parcel. You can return multiple orders or packages together—just make sure to include all relevant return forms.

2. Pack Your Items

Use the original packaging or a suitable alternative. Please ensure items are:

- Clean and unworn

- Have all tags attached

- Shoes must be returned in their original boxes

3. Condition Guidelines

- Faulty items can always be returned.

- Non-faulty items that are used, washed, soiled, or damaged will not be refunded and will be sent back to you.

5. Return Cost

A return fee of £3 per order will be deducted from your refund.

6.Choose Your Return Method

Select one of the available options below to send your return.

Note: Items purchased on hm.com cannot be refunded or exchanged by & Other Stories online or in stores. These must be returned to H&M online following the instructions in your parcel.

Standard Delivery Returns

You can return your parcel using any of the following options:

InPost Locker/Shop

1. Create a QR code via the InPost Returns Portal.

2. Drop off your parcel at your nearest InPost location.

3. No label needed—InPost will attach one when collecting your parcel.

Evri Drop-Off

Take your parcel to your nearest Evri ParcelShop.

You’ll receive a drop-off receipt to track your return.

Evri Drop-Off or Home Collection

1. Attach the provided Evri return label to your parcel.

2. Choose between dropping it off at a ParcelShop or arranging a home collection.

3. You’ll receive a tracking receipt.

4. Need a new label? Click here to generate one using your order number and delivery address.

Express Delivery Returns (UPS Only)

If your order was delivered via UPS, it must be returned using UPS:

1. Register your return here to generate a UPS return label.

2. Choose to drop off at a UPS Access Point or request a home collection.

All returns must be made via UPS.

How to Return

Register your return here to generate a UPS return label.

Choose to either:

Drop off your parcel at a UPS Access Point, or

Request a home collection.

Please use the order number starting with “E” when booking your return. You’ll find this on the return note included in your parcel.

You’re welcome to return your online order at any & Other Stories store in the UK.

What You’ll Need

Your E-receipt or the Delivery Note

The item(s) you wish to return

We’ll process your refund using the same payment method you used for your original purchase.

Items purchased on websites other than Stories.com cannot be returned in-store.

Please note, sale items cannot be returned in-store.

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

We aim to process returns as quickly as possible. However, it can take up to 14 days from the date you send your return for it to be received and completed.

During busy periods (e.g. holidays or sales), processing may take a little longer.

Refund Timelines by Payment Method

Klarna

You’ll receive a return confirmation within 14 days of sending your item back.

If you haven’t received confirmation by then, please contact Customer Service with proof of return (e.g. drop-off receipt).

Pay Now: Refunds are usually visible in your bank account within 14 days (often sooner).

Pay Later: Klarna will update your balance automatically once your return is processed, including any payment instructions if a balance remains.

All refund updates will come directly from Klarna.

PayPal

Refunds are typically processed within 14 days of your return being sent.

You’ll receive a confirmation email once your return has been completed.

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

At & Other Stories, we offer a flexible returns policy to ensure you enjoy a seamless shopping experience. However, if we notice an unusually high rate of returns or suspect purchases are being made for resale purposes, we may deactivate your account at our discretion.

If you believe your access or order has been restricted in error, please contact our Customer Care team—we’re here to help resolve the issue.

While we aim to make fashion and beauty accessible to everyone, some of our cosmetic items are classified as dangerous goods and may have delivery restrictions due to transport regulations. This includes products like:

Nail polish

Certain perfumes

Nail polish remover

Pressurised spray cans

These items may not be eligible for delivery to all locations.

Rest assured, all our beauty products are tested to ensure they are safe for use.

How to Return Dangerous Goods

Use a Box with the LQ Dangerous Goods Label

If you're using the original packaging, the label is already attached.

If using a different box or the label is damaged, print a new label.

Secure the Product

Fill the box with paper or padding to keep the item stable during transit.

Follow the Standard Return Process

Refer to your delivery note for return instructions.

Important: If you're returning items without dangerous goods, please remove the LQ label from the box.