Contact information

Whether you have a question about your order or would like some style tips, we’re happy to help. You can find the most recent updates regarding store opening hours in our store locator.

Due to an increased volume of inquiries, our response times may be longer than usual. We will get back to you as soon as we can.

If you have a question about your payment, please get in touch with Klarna.

Our customer service is provided in English.

You can call us on +442076603006.

You can chat with us. When available, you will see the ‘Live Chat’ bubble at the bottom of the screen.

We are open

Monday - Friday: 08:00 – 20:00 GMT

Saturday: 09:00 – 18:00 GMT

Sunday: 09:00 – 17:00 GMT

If you need to contact us outside of our opening hours, you can email us at customerservice.uk@stories.com. If you need to contact one of our stores directly, you can find all the details in our store locator.

Personal data requests

Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address.

If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.