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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. You can reach our customer service team at the numbers and email address below. We look forward to hearing from you!

We please ask you to contact customer service using the same email address that is registered to your & Other Stories account so we can help you as efficiently and quickly as possible.

Phone
0800 400 884 (Free of charge from within Austria)
German speaking customer service.

Email
kundenservice.at@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Phone
080062677
Dutch and French speaking customer service.

Email
klantenservice.be@stories.com
serviceclient.be@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Phone
89 888 777
English speaking customer service.

Email
customerservice@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

Phone
08 – 415 413 88
(Landline call charges apply and mobile phone prices may vary)
English speaking customer service.

Email
customerservice@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET

Phone
33805980500
French speaking customer service.

Email
serviceclient.fr@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours>
Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Phone
08006 648 196 (Free of charge from within Germany)
German speaking customer service.

Email
kundenservice.de@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays   8 – 21 CET
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Phone
+44 344 736 9088 
English speaking customer service.

Email
customerservice@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 8 – 21 GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT

Phone
800 905 688
Italian speaking customer service.

Email
servizioclienti.it@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 8:00 - 21:00 CET
Saturday 9:00 - 17:00 CET
Sunday 9:00 - 17:00 CET 

Phone
0900 – 99 00 001 
Dutch speaking customer service.

Email
klantenservice.nl@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Phone 239 67133​
English speaking customer service.​​

Email​
customerservice@stories.com​

Payment​
For questions regarding your payment please contact Klarna

Customer Service - Opening hours​
Weekdays 9:00 - 22:00 CET​
Saturday 10:00 - 19:00 CET​

Phone
800 702 080
English speaking customer service.

Email
customerservice@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET
Sunday 10:00 - 18:00 CET 

Phone
+82 2 3442 6470 
Korean speaking customer service.

Email
customerservice.kr@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays  11 – 21 CET   
Saturday 11– 21 CET
Sunday 11 – 21 CET

Phone
911 981 000 
Spanish speaking customer service.

Email
atencioncliente.es@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays   8 – 21 CET   
Saturday 9 – 17 CET
Sunday 9 – 17 CET

Phone
0770-930 731 
English speaking customer service.

Email
customerservice@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 9:00 - 22:00 CET
Saturday 10:00 - 19:00 CET

Phone
800 74292
English and Arabic speaking customer service.

Email
customerservice@alshaya.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays   11 – 23 UAE
Saturday 11 – 23 UAE
Sunday 11 – 23 UAE

Phone
0344 736 9088
(Calls from a UK landline will be at the basic national call rate - mobiles may vary, please check with your provider)

Email
customerservice.uk@stories.com

Payment
For questions regarding your payment please contact Klarna

Customer Service - Opening hours
Weekdays 8 – 21  GMT
Saturday 9 – 18 GMT
Sunday 9 – 17 GMT