Free returns and a full refund
To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to return. We’ll give you a full refund by the same method you used to pay.
We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.
How to return, please find information for your country below.
When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.
Paypal
You can expect to receive a refund within 14 days
of sending it back to us. Once we have processed the return you will
receive a return confirmation email.
Klarna
You will receive confirmation of your return
booking within 14 days of returning it back to us. If you have not
received your return confirmation from us within that time, please
contact & Other Stories customer serivce.
All refund information will come directly to you from Klarna.
PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually must faster than this.
PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.
SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.
Return restrictions – dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.
How to return dangerous goods:
If you wish to return items
containing flammable substances, you need to be aware that there are
special transportation requirements. Please follow these steps:
1. The product must be packed in a box with the LQ Dangerous goods
label attached. If you use the original box, then the label is already
attached. If you use a different box or the label is damaged, you need
to print a new one.
2.
Fill the box with paper or filler so that the product sits
securely.
3. Follow the normal return procedure on your
delivery note.
Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Bpost parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Mondial Relay parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
Return options
Free return at Hermes parcel shop:
Attach the
self-adhesive return label, which you can find on the Delivery note
and take the parcel to a convenient Hermes parcel
shop of your choice.
Free return with courier pick-up:
You can easily
arrange for a Hermes courier to pick up your return by
calling Hermes at 01806-311211. If you want us to arrange the
pick-up, please contact our Customer service.
Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. You can easily arrange for a DPD courier to pick up your return via the DPD return portal. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
Return options
Free return at a Post Italiane parcel shop:
Attach
the self-adhesive return label, which you can find on the Delivery
note and take the parcel to a convenient Post
Italiane parcel shop of your choice.
Free return with courier pick-up:
You can easily
arrange for a courier to pick up your parcel via Post
Italiane by calling the toll free number 803160 from a land line
phone number.
Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
Return options
Free return at PostNL parcel shop:
Attach the
self-adhesive return label, which you can find on the Delivery note
and take the parcel to a convenient PostNL parcel shop of your choice.
Free return at UPS parcel shop:
Attach the self-adhesive
return label, which you can find on the Delivery note and take the
parcel to a convenient UPS parcel shop of your choice.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
Missing self-adhesive return address label
If you are missing the self-adhesive return label you can return your package to this address, free of charge:
& Other Stories
Postbus 79
5000 AB Tilburg
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Posten parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please Contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a New form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. A) Drop of your return at the DPD parcel shop of your choice. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
B) . Arrange for a DPD courier to pick up your return via the DPD return portal. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our customer service.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the SEUR Pickup Point of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Kindly note that items bought online cannot be refunded or exchanged in any of our stores.
Recently, we introduced a service where you could return your online purchases to our Stockholm stores in Mall of Scandinavia and on Biblioteksgatan 11. The response we received was overwhelming, but we haven’t been able to provide as smooth of a solution as we’d like. Therefore, we’ve decided to pause this option. We’ll let you know when it makes a comeback, better and faster than before.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.
Recently, we did a test where you could return your online orders in our London stores in King’s Cross and on 431-433 Oxford Street. This test got an overwhelming response, but we haven’t been able to give you a fast and easy service. Therefore, we have decided to pause this option until we have created a more seamless return solution for you. We will let you know when it makes a comeback, better and faster than before.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.
New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.
New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.