Return for a full refund

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

How to return

Cost €4, that will be deducted from the total refunded amount.

1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest Post Office or Post AT Parcel shop of your choice.
3. Post AT will provide you with a drop-off receipt to track your parcel's progress.Await your Return Confirmation email, which we will send when we have processed your return.
4. Await your Return Confirmation email, which we will send when we have processed your return.

Note: If you are returning an item purchased on a site other than Stories.com, please contact that Customer Care team directly. We cannot accept returns from these friend sites online or in our stores.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label found on the delivery note, please label your parcel with the address below and take it to your nearest Post AT parcel shop where Post AT will generate the barcode free of charge.

H&M c/o & Other Stories
Paketfach H&M 1
2005 Hagenbrunn 

Note: For items purchased on other sites besides Stories.com, please contact their care team directly.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

How to return

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Bpost parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you.

See more instructions here. 

Follow the instructions and then leave the package in your chosen Budbee box. If the package is too large, you will be able to book a pick-up of the return at your home.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service. 

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.


Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To arrange a collection, contact our Customer service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day.  You will receive a confirmation from the carrier confirming the pick-up date. ​Please note, you do not need a return label; the courier will bring one.
4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Arrange a collection online with Econt here. call on 00302310411544 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
5. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost 40 DKK, that will be deducted from the total refunded amount.

Note: If you are returning an item purchased on a site other than Stories.com, please contact that Customer Care team directly. We cannot accept returns from these friend sites online or in our stores.

Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

Once your return is registered in the portal, select one of the below options to make your return. 

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

Postnord/Bring
Please remember to ask for a proof of postage, when dropping off the package at the PostNord or Bring parcel shop of your choice.

Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.

If the package is too large, you will be able to book a pick-up of the return at your home.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service. 

Note: For items purchased on other sites besides Stories.com, please contact their care team directly.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return (all delivery methods)

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at a Posti or Schenker parcel shop of your choice.
5. Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text. 
6. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. 

Note: If you are returning an item purchased on a site other than Stories.com, please contact that Customer Care team directly. We cannot accept returns from these friend sites online or in our stores.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you ordered with Posti, click here to generate another. You'll need your order number and delivery address. If you ordered with Schenker, please contact our Customer Service team who will advise. 

Note: For items purchased on other sites besides Stories.com, please contact their care team directly.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

Cost €4, that will be deducted from the total refunded amount.

Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

Once your return is registered in the portal, select one of the below options to make your return. 

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

Return options

Return at Modial Relay parcel shop

Attach the self-adhesive return label, which you can find on the delivery note, and take the parcel to a convenient Mondial Relay parcel shop of your choice.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. You can always return within 30 days of receiving your order, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3.  To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
4. Arrange a collection online with Econt here. If you face any issues you can email solun_atina@econt.com. Be sure to include your name, collection address, contact details and preferred date. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​ You can also arrange for a DPD courier to pick up your return.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. You can expect to receive a refund within two weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

Return With An Post

To return your parcel, please visit the Anpost website to receive a free returns label. You can drop your parcel off at your local post office or arrange a courier collection. 

Drop off – free
Once you have booked your drop off return you will receive an email from AnPost with the free returns label. You can print this at home or at an An-post store by showing the cashier the barcode in your email. 

Courier Collection -free
Once you have booked your home collection on your chosen date, the courier collecting the parcel will bring a free returns label with them. Collections can be booked up to 2 working days in advance.

Return With DPD
To return with DPD, please attach the label from inside your parcel and visit your nearest DPD Pickup Point.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. You can always return within 30 days of receiving your order, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

Return options
Return at a Poste Italiane parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Poste Italiane postal office or Punto Poste of your choice.

Return with courier pick-up:
You can easily arrange for a courier to pick up your parcel via Post Italiane by calling the toll free number 803160 from a land line phone number or 06.4526.3160 from a mobile or land line phone number.

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. You can always return within 30 days of receiving your order, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

Cost €4, that will be deducted from the total refunded amount.

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

Note: If you are returning an item purchased on a site other than Stories.com, please contact that Customer Care team directly. We cannot accept returns from these friend sites online or in our stores.

DHL
If your order was delivered via DHL, you can take your return to your nearest DHL service point.

Budbee
If your order was delivered via Budbee, you can also book a pick-up of your return. You will receive an SMS from Budbee with instructions after you have received your goods. The courier will bring a return label.

Budbee box
Attach the self-adhesive address label to your shipment and book a return via the link in the SMS previously sent to you. See more instructions here.
If the package is too large, you will be able to book a pick-up of the return at your home.

Cycloon
Was your package delivered by a bicycle courier? Then you must return using the DHL return label in your order. You can find a DHL service point here.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form. 

Note: For items purchased on other sites besides Stories.com, please contact their care team directly.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.


Return your online purchase to one of our stores

You are welcome to return online orders in & Other Stories stores in the Netherlands. Simply bring your E-receipt or the Delivery Note and the item(s) you wish to return to the store. We will refund you through the same payment method you used to make the initial payment.  

Note: Items purchased on any site other than Stories.com cannot be returned to our stores.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost 45NOK, that will be deducted from the total refunded amount.

How to return​

1. Fill in the returns note using the return codes. Put the note inside the parcel.​
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.​
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  ​
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Posten parcel shop of your choice.​
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please Contact us for further assistance.​
   
   
   

Return with Instabox
If returning with Instabox, book your return here or click the link in Instabox tracking link.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. We ask that you keep returns to a minimum where possible, so that we together can reduce the environmental impact caused by unnecessary freights.

New return form​
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label​
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.​

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. Drop off your return  at the DPD parcel shop of your choice. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel. 
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return:

1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest DPD parcel shop.
3. DPD will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.

How to return Azores/Madeira
1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
2. Attach your pre-paid label to the parcel and drop off at your nearest UPS parcel shop.
3. UPS will provide you with a drop-off receipt to track your parcel's progress.
4. Await your Return Confirmation email, which we will send when we have processed your return.

UPS drop off
Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

UPS home collection
Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.

​We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. Register your return here and follow the instructions.
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
The courier will provide a new return label upon collection or at the drop off location.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form​
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label​
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. Arrange for a DPD courier to pick up your return. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form​
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Return your online purchase back to online

Cost €4, that will be deducted from the total refunded amount.

How to return

1. Fill in the returns note using the return codes. Put the note inside the parcel.
2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the SEUR Pickup Point of your choice. Recipient email: customerservice.eu@stories.com Recipient phone number: +34 911 981 000
5. In case you do not have a return label, you can arrange for a DPD courier to pick up your return. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
6. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. You can always return within 30 days of receiving your order, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

Please note that items purchased on hm.com cannot be refunded or exchanged by & Other Stories online or in stores. These purchases must be returned to H&M online following the instructions in your parcel.

Return your online purchase to one of our stores

You are welcome to return online orders in & Other Stories stores in the UK. Simply bring your E-receipt or the Delivery Note and the item(s) you wish to return to the store. We will refund you through the same payment method you used to make the initial payment.  

Note: Items purchased on any site other than Stories.com cannot be returned to our stores.


Return your online purchase back to online

How to return

Please note: NI orders when returning to online, must be returned via UPS - see instructions below.

Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return. 
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

If you need a new return form you can print one here.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

Return options for England, Wales & Scotland

Standard Delivery – please use any of the following options:

Royal Mail drop-off/Home Collection
Register your return in the Royal Mail return portal. You will receive an email including two free labelling options. If you arrange a home collection you do not need to print a label:
1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
2. A PDF label - print the label at home and fix it to your parcel.
Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

Evri drop-off
Take your parcel to your nearest Evri parcel shop. Evri will provide you with a drop-off receipt where you can track the parcel's progress.

Evri home collection 
Arrange for Evri to pick up your return here. Evri will collect your return from your chosen address and provide you with a receipt, which you can use to track your parcel's progress.

Need a new Evri Return Label? Click here to generate another. You'll need your order number and delivery address​.

Return options for Northern Ireland ​

UPS drop-off
Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

UPS home collection 
Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.​

When will you receive my return?
Please note, it can take up to 14 days to receive and complete your return.​ If it's been longer than this, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

When will I receive my refund?
Please note, it can take up to 14 days to receive and complete your return. We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.


Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Return your store purchase back to one of our stores

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: underwear and swimwear bottoms, cosmetics, face masks, earrings and gift cards.

You can choose to return your parcel with DHL, Hermes or DPD, by using the return label you have in your parcel:

• We provide you with a multicarrier label, this means that with the return label included in the parcel, you can choose to return either with DHL, Hermes or DPD
• You will receive a Return Tracking number so you can follow the Status of your Return.
• In case you need a new return label, you can create a new one here.
• Please note that in case you create a new return label with the link above, you can return to DHL only. 

Note: For items purchased on other sites besides Stories.com, please contact their care team directly.

Log in to our returns portal with your order number (found on your order confirmation) and email address, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.

Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.

Once your return is registered in the portal, select one of the below options to make your return. 

When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

In case you need a new return label, you can create a new DHL one here.                                                                                                                                   
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:
If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1. The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one.
2. Fill the box with paper or filler so that the product sits securely.
3. Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.