Alternative dispute resolution (ADR) for EU residents

This is to inform you that as a consumer, you have the option of contacting a local ADR entity regarding a dispute which you have been unable to settle directly with & Other Stories.

What is ADR?

ADR is a dispute resolution procedure for the out-of- court resolution of domestic and cross-border disputes concerning contractual obligations stemming from sales contracts or service contracts between a trader established in the Union and a consumer resident in the Union through the intervention of an ADR entity which proposes or imposes a solution or brings the parties together with the aim of facilitating an amicable solution.

ADR entities are out-of-court (non-judicial) entities. An ADR entity is a neutral party (e.g. a conciliator, mediator, arbitrator, ombudsman or a complaints board) which H&M will make use of to settle disputes, if the consumer decides for an ADR settlement. The ADR process is a low-cost, simple and fast procedure and is therefore beneficial to both consumers and traders, who are able to avoid court costs and lengthy procedures.

Alternative Dispute Resolution (ADR) for EU Citizens

This is to inform you that, as a consumer, you have the option to contact a local alternative dispute resolution body regarding a dispute that you have not been able to resolve directly with & Other Stories.

What is ADR?

ADR is an out-of-court dispute resolution procedure for domestic and cross-border disputes concerning contractual obligations arising from sales or service contracts between a trader established in the EU and a consumer residing in the EU. It involves an alternative dispute resolution body that proposes or imposes a solution, or brings the parties together to help them reach an amicable settlement.

Alternative dispute resolution bodies are non-judicial entities. An ADR body is a neutral party (e.g., a conciliator, mediator, arbitrator, ombudsman, or complaints board) that H&M will use to resolve disputes if the consumer chooses to pursue an alternative dispute resolution process. ADR procedures are inexpensive, simple, and fast, making them beneficial for both consumers and traders, who can avoid court costs and lengthy proceedings.

How do I submit a complaint using the ADR process?

If you wish to submit a complaint, please contact your national ADR body listed below. This ADR body can also answer any questions you may have about its process.

The National Board for Consumer Disputes (ARN)*

Box 174
101 23 Stockholm
Sweden

http://www.arn.se

* These ADR bodies are included in the national lists of approved ADR entities that meet the mandatory quality requirements established by the ADR Directive (Directive 2013/11/EU on alternative dispute resolution for consumer disputes): https://ec.europa.eu/consumers/odr

& Other Stories is part of the H&M Group and is headquartered in Stockholm.

H&M Hennes & Mauritz GBC AB
Mäster Samuelsgatan 46 A
106 38 Stockholm
SWEDEN

Company registration number: GBC – 5560701715
VAT number: SE 556070171501

Contact details: Stories Customer Service
Email: customerservice@stories.com
Phone: 0770930730
Call cost: Geographic rate