Terms & conditions

1.1 Welcome to our terms and conditions. Please read them carefully and consider them before making a purchase, as they establish what you can expect from us and what we expect from you. When we say "us", "we" or "& Other Stories", we mean & Other Stories through H & M Hennes & Mauritz GBC AB, org. no. 556070-1715, registered office at Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden​.

1.2 These terms and conditions apply when you place an order with us via the website www.stories.com or our mobile application (from now on referred to as the "Online Store").

1.3 By placing your order you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering.

1.4 To place an order you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. You must also have a valid email address and a delivery address in one of the countries that & Other Stories provides deliveries to, excluding Guadeloupe, Martinique, Guayana , Réunion , New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Campione d'Italia, Livigno, San Marino, Vatican City, Madeira, Azores, Canary Islands, Ceuta, Melilla and mail forwarding companies.& Other Stories and its distributor reserves the right to restrict different areas for delivery during certain times of the year. This could be due to adverse weather conditions that exist in these areas which hinder delivery. More information can be found on our customer service pages - Delivery.

1.5 You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for corporate use.

1.6 We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date.

2.1 The prices displayed in the Online Store include the statutory value added tax, but do not include import taxes, custom duties and delivery charge. If the value of your order exceeds the toll free limit in your market, import taxes/custom duties may be charged by your carrier at delivery. Please note that we do not compensate these charges. Check with your local customs office for more information.

2.2 Please note that prices in the Online Store can differ from prices in our physical stores.

2.3 The cost for delivery is shown in the checkout view, where available delivery options are presented. You can also find more information here. The delivery options available to you depend on your delivery address and ordered items. If we are unable to deliver your order in full and must make more than one delivery, you will only be charged for the single delivery.

2.4 We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer.

3.1 Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your shoppingbag using the "Add to bag" button. In the shoppingbag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the "Pay Order" button, you are making a binding offer to purchase the items in the shoppingbag. Depending on your selected payment method, further steps may be required to finalise your payment.

3.2 On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract.

3.3 For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation.

3.4 If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund.

You can pay for your order using the methods set out below. Depending on the payment option you choose, additional costs and terms may apply. 

4.1 PayPal 

When paying with PayPal, & Other Stories reserves the right to verify the validity of your PayPal account, that sufficient funds are available to cover the purchase amount, and to validate the buyer’s billing address details. The applicable amount will be reserved on your PayPal account immediately, but will not be charged until the goods have been dispatched from the warehouse. 

4.2 Klarna 

PAY NOW – You can pay using a VISA, Mastercard or AMEX card in the countries to which we deliver. If you live in Sweden, Germany, Austria or the Netherlands, you can also choose other direct payment options that will be available at checkout. The payment will be deducted from your bank account when your order is shipped. 

PAY LATER – Customers in Sweden, Finland, Germany, Austria, the Netherlands and the United Kingdom can choose to buy now and pay later. This option will be displayed at checkout depending on the options available to you. If this option is not available to you, you will still see options for paying immediately. You will receive information about how and when to make your payment once your order has been shipped. 

PAY IN INSTALMENTS – Customers in Sweden, Finland and Germany can choose to open an account with Klarna and receive monthly statements based on the option you have selected. This option will be displayed at checkout depending on the options available to you. If this option is not available to you, you will still see options for paying immediately. You will receive your account information once your order has been shipped. 

Please note that & Other Stories cannot provide information about why you are not eligible to pay using the “Pay Later” or “Pay in Instalments” options. Please contact Klarna Customer Service if you have any questions regarding payment. 

4.3 Swish 

Customers in Sweden can choose to pay using Swish on their mobile phones. Select the option at checkout and follow the instructions using your mobile BankID. The payment will be deducted immediately from the account linked to your Swish app. 

4.4 Other 

You must provide a correct email address and are required to inform & Other Stories if it changes. Please note that & Other Stories reserves the right to send requests for payment to your email address. 

Please note that we do not accept gift cards or credit vouchers as payment methods in the Online Store. 

Your receipt can be found in the delivery confirmation sent to your email address. 

& Other Stories reserves the right to assign or pledge payment claims arising in connection with purchases made through the Online Store.

5.1 So, when will my order arrive, you wonder? In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option. You can also find more information here. If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option.

5.2 Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you.

5.3 Sometimes life gets in the way, and you forget to pick up your order. That's fine, we've all been there. However, if your order remains uncollected at the pick-up point after several reminders have been sent, we have the right to charge you the cost of returning the order to us amounting to 40 SEK.

6.1 Right of withdrawal
Have you changed your mind? No problem. Under EU consumer protection law, you have the right to withdraw from your contract, meaning you may cancel all or part of your purchase for any reason within 14 days from the day you receive your order, unless a statutory exception applies.  

6.2 You can exercise your right of withdrawal electronically, at any time within this period by using the dedicated withdrawal function (for example, by registering your return in our returns portal), which is easily accessible and prominently displayed in your “My Account” section under your order details and on our Returns & Refunds page. You may also exercise your right of withdrawal by any other legally permitted means.

6.3 Withdrawal process and confirmation 
After clicking the button: 
(i) You may be asked to provide information strictly necessary to identify your contract (such as your order number and email address); and 
(ii) You will be asked to confirm your decision to withdraw by selecting a clearly indicated confirmation option. 

6.4 Upon submission of your withdrawal request, we will without undue delay send you an acknowledgment of receipt on a durable medium (e.g. by email), including the date and content of your request.

6.5 The Withdrawal Button will remain continuously available and functional throughout the entire statutory withdrawal period.

6.6 Voluntary extended return policy
In addition to your statutory withdrawal right, we offer a voluntary extended return period of 16 additional days. This means that, in total, you may return eligible items within 30 days from the day you receive your order for any reason. Please note that this voluntary return policy does not apply to sale items. For sale items, only the statutory 14‑day right of withdrawal applies, calculated from the date the complete order is received. This voluntary policy does not limit or replace your statutory rights.

6.7 The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed, such as certain underwear, swimwear, piercing jewellery, face masks, beauty products and cosmetics.

7.1 Is there a problem with the item you ordered? According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we're happy to help.

7.2 We will, depending on the item, relevant defect and your request, offer to repair or replace the item with a new one for any item deemed defective. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or refund depending on your preference.

7.3 If an item you have received is defective and you notice the defect within 30 days after your receipt of the item, you may choose to follow the instructions in section 6 (Returns). Please indicate that the item was defect in the return form or in your communication with Customer Service.

As a consumer, you are protected by a legal guarantee under applicable law. For goods sold within the EU, this guarantee applies for at least two years. Learn more about your legal guarantee rights.

9.1 All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date.

9.2 We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. It is not a guarantee of the actual measurements of the item you receive since the final measurements may vary depending on the material used in its production. If you are not satisfied with the item you ordered, you may return the item. Please see section 6 (Returns).

9.3 What happens when something goes seriously wrong?

Delivery and Performance - We are always obligated to deliver the goods to you and to fulfill our other obligations under the agreement. If delivery is not made on time due to our fault, you have the right to withhold payment, demand that the delivery be made, or cancel the purchase. If an obstacle beyond our control makes delivery impossible or requires unreasonable sacrifices in relation to your interest in receiving the goods, we are not obligated to make the delivery. In such a case, you have the right to cancel the purchase and receive a refund of what you paid.

Compensation - Situations may arise in which you incur costs due to a delayed delivery or a defective item. If the delay or defect is our fault, you may be entitled to compensation for such costs. You must be able to demonstrate that the costs were incurred as a result of the defect or delay, and your costs must be reasonable.

You are not entitled to compensation if we can show that the delay or defect is due to an obstacle beyond our control, such as government actions, new legislation, labour disputes, war, extreme weather conditions, fire, explosion, pandemic, or natural disaster, that we could not reasonably have foreseen when you made the purchase and whose consequences we could not reasonably have avoided or resolved.

10.1 If you have a complaint regarding any of our products or services, please contact our customer service at kundservice.se@stories.com. 

10.2 We comply with applicable alternative dispute resolution mechanisms to resolve potential disputes with our customers locally. 

10.3 Customers in Sweden may submit any complaints to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN) at the following address (for more information, please visit www.arn.se): 

Allmänna reklamationsnämnden (ARN) 
Box 174 
101 23 Stockholm 
Sweden 

10.4 We comply with mandatory consumer protection legislation and have no intention of excluding or limiting any rights you may have under such legislation in these Terms and Conditions. 

If any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms.

H&M Hennes & Mauritz Sverige AB 

Address: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden 
Company registration number: 556151-2376 
VAT registration number: SE556151237601 

Contact details: Customer Service 
Email: kundservice.se@stories.com 
Telephone: 08-446 888 22