Return & refund

1. COMPLETE THE RETURN FORM 

Complete the return form included in your original parcel and place it in the package together with the items you wish to return. 

2. PACK YOUR RETURN 

Pack your items securely, preferably using the original bag and box they arrived in. We strive to minimise waste, so we encourage you to reuse the packaging whenever possible. Seal the package securely. 

3. ATTACH THE RETURN LABEL 

Use the prepaid return label included in your original parcel and attach it securely to the outside of the package, making sure it is clearly visible. Then send your return using the same carrier that delivered your order. If you ordered via Budbee and book a return with them, their courier will bring the return label with them. 

4. KEEP YOUR PROOF OF POSTAGE 

You are responsible for your return until it reaches us. Remember to request and keep a receipt for your return shipment when sending the package back to us. 

5. REFUNDS 

Once you have sent your return, you should receive your refund within 2–3 weeks. We will send you an email confirmation as soon as your return has been received and processed. If you have not received an email confirmation within 14 days of sending your return to us, please contact our Customer Service team for further assistance. 

You are welcome to return your online order at our & Other Stories stores in Sweden. Bring your e-receipt or delivery note, together with the items you wish to return, to the store. We will issue your refund using the same payment method used for the purchase. 

Items purchased from retailers other than stories.com cannot be returned to stories.com. If you purchased your item from another retailer, please contact them directly for assistance with returns or exchanges, as different return policies may apply. 

PostNord (40 SEK)
Attach the self-adhesive return label that came with the package and drop off your return at your nearest PostNord service point.

Budbee (40 SEK)
Book a return via the link in the SMS you previously received from Budbee. Follow the instructions and then drop off the package in your chosen Budbee box or schedule a pickup. If you ordered with Budbee, you do not need a return label - the courier will bring one when they collect your return. If the package is too large, you can schedule a home pickup.

Instabox (40 SEK)
Attach the self-adhesive return label from Instabox to your package and book a return via the link in the SMS you previously received, or visit www.instabox.io/returns. Follow the instructions and then leave the package in your chosen Instabox locker.

If you believe an item is missing from your order, we're here to help.

Before contacting us, we recommend checking all packaging materials carefully, as smaller items may be packed separately or inside larger products. Please also review your order confirmation and delivery note to confirm whether the item was included in your shipment.

If you still cannot locate the item, please contact our Customer Service team as soon as possible. To help us investigate your case quickly, please provide:

• Your order number
• The name or article number of the missing item
• A brief description of the issue

If you contact us regarding a missing item, please use the email address associated with your order.

Once we receive your request, we'll review the shipment details and work to resolve the issue as quickly as possible.

Contact our Customer Service team here.

1. Right of withdrawal

Under EU consumer protection law, you have the right to cancel your purchase for any reason within 14 days from the day you receive your order, unless the item is exempt from returns (for example, for hygiene reasons).

2. Our return policy

In addition to your legal right of withdrawal, we also offer the following return policy:

- 30-day returns for items purchased at full price

- 14-day returns for items purchased on sale

This means you have 30 or 14 days from the day you receive your order to decide whether you would like to return an item.

3. How to start a return or withdrawal

To cancel your purchase or return an item, you can choose one of the following options:

- Visit our returns portal to register your return and follow the instructions provided

- If you are logged in, you can initiate a return or withdrawal in My Account under your order details

- Fill out the return form included in your original package and place it inside your return parcel

If you need any assistance, our Customer Service team is always happy to help via email or other available channels.

4. Sending your items back

Once you have registered your return or informed us that you wish to cancel:

- Please send your items back as soon as possible and without unnecessary delay.

- Even if you register your return online, you must include the physical return form in your package.

- You may return items from multiple orders in the same parcel. However, return costs are charged per order, not per parcel.

 
5. Damaged or faulty items

Damaged or faulty items are always eligible for return. If you receive a faulty item, please follow the standard return process and select the return reason for faulty items.

 
6. Refunds

We will process your refund within 14 days after receiving your return or proof that you have sent it back. Refunds will be issued using the same payment method used for your purchase.

 
7. Good to know

Please keep your proof of postage until your return has been confirmed. If you have lost your return form, you can download a new one or contact customer service for assistance.

We hope you’ll love everything you order from us. If something isn’t quite right, you have 30 days from receiving your order to return any full‑price item(s). Please note that sale items can be returned within 14 days of receiving your order.

Read more about our return conditions below.

Return conditions

All returned items must be:

- Clean, unworn, unwashed, and undamaged

- Returned with all original tags attached

- Shoes must be returned in their original shoebox

Items that cannot be returned (unless faulty)

For hygiene reasons, the following items cannot be returned unless they are defective:

- Pierced jewellery with a broken seal

- Beauty products with a broken seal

- Swimsuits and bikini bottoms/briefs without a sanitary linerSwimwear can only be returned if the sanitary liner is intact.

Items not eligible for a refund

Non-faulty items that are worn, washed, soiled, damaged, or otherwise not in a condition suitable for resale will be returned to you without a refund.

Faulty items

Faulty items can always be returned. If you receive a damaged or faulty item, please follow the standard return process and select the return code for faulty items.

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

Please contact our customer service if you are missing the return label that was included in your package.

Note! If you made your purchase on a website other than stories.com, you need to contact their customer service directly.

For purchases made in one of our stores, bring your original receipt with you to the store. We ask that items are returned clean, unworn and with all their tags attached. Please note that not all items purchased in our stores can be returned. These are: pierced jewellery, beauty products, and gift cards.

At & Other Stories, we offer a flexible returns policy to ensure you enjoy a seamless shopping experience. However, if we notice an unusually high rate of returns or suspect purchases are being made for resale purposes, we may deactivate your account at our discretion.

If you believe your access or order has been restricted in error, please contact our Customer Service - we’re here to help resolve the issue.

While we aim to make fashion and beauty accessible to everyone, some of our cosmetic items are classified as dangerous goods and may have delivery restrictions due to transport regulations.

This includes products like:
- Nail polish

- Certain perfumes

- Nail polish remover

- Pressurised spray cans

These items may not be eligible for delivery to all locations. Rest assured, all our beauty products are tested to ensure they are safe for use.

How to Return Dangerous Goods

1. Use a Box with the LQ Dangerous Goods Label.
If you're using the original packaging, the label is already attached. If using a different box or the label is damaged, print a new label.

2. Secure the Product

Fill the box with paper or padding to keep the item stable during transit.

3. Follow the Standard Return Process

Important: If you're returning items without dangerous goods, please remove the LQ label from the box.