It can take up to 14 days from the moment you drop your parcel of at the pickup point for your return to make it's way back to us. We'll send you an email as soon as your refund is sorted. If that time has already exceeded, contact our customer service and make sure you've got your return proof ready.

You'll get a complete refund using the same payment method you originally used.

If you need a replacement return form, you can find it here. Since this is a blank form, don't forget to fill in all the required information before including it in your parcel. You can find your order details in your account.

Return with Swisspost
If you are missing the self-adhesive return label included in your parcel, please contact our  Customer service.                                                                                                                                   Returns with UPS – Express orders 
Visit on our homepage to register your free return, print a new return label, and schedule a pickup. (or drop in a UPS shop)         

Return with Quickpac - Express Orders
There will be a return instruction in the parcel where you can scan a QR code, then you will be directed to QuickPac return site ( and the order number will be filled in.  

You've got a generous 30-day return window!
Feel free to bundle multiple orders or parcels together, but make sure to include all the return notes in the package.

Note: No need to fill out the paper return form but place it in your parcel. However, if you're returning a faulty or incorrect item, please fill out and include the paper return form.

For more information on how to return, check our return page.

Be sure to keep your return receipt as you are responsible for your return until it reaches us.

Please note that items bought online cannot be refunded or exchanged in any of our stores.

Delivery tracking
As soon as we've sent your order on its way, you'll receive a shipping confirmation email complete with a handy tracking link. You can also follow your order by heading over to the 'Orders' section in My account.

Return tracking
You can track your return via the carrier’s page with the tracking number you received on the return receipt, after dropping off your parcel.

Keep in mind, it can take up to 14 days for your return to make it's way back to us. We'll send you an email as soon as your refund is sorted. If that time has already exceeded, contact our customer service and make sure you've got your return proof ready.

We want to get your purchase to you as quickly as possible, meaning we are unable to make changes to your order once this has been placed.

You may be able to amend the delivery address or divert your parcel with the carrier once the order has shipped. You can see your options when you receive your tracking information.

Adding your discount is easy! Please submit the discount code in your shopping bag before proceeding to checkout.

Click on “Add discount code” located just above the total order value. Submit the code and click” Add discount” and the total order amount will be updated.

Please note that you can’t combine the code with other discounts and that the code is case sensitive. For example, if your discount code is” DISCOUNT”, the code will not work if you type in ”discount” instead.

In case you wish to remove the code, simply click “Remove”.

We have several delivery options to fit your preference. You can select your preferred delivery method and location in the Checkout while completing your order.

Standard delivery 4-5 Business days
We offer Standard delivery which is free for orders over CHF 150. Standard deliveries will be delivered within 4-5 business days (Mo-Fri) after we send you the order confirmation.

Express delivery 1-2 days
We also offer Express Delivery (1-2 days) for orders placed before 5:00 p.m. Monday to Friday. Orders placed after this will be delivered within two working days. This excludes Saturday, Sunday and public holidays.

Standard Green Delivery to PUP 4-6 business days
We offer Standard Green Delivery to PUP which is free for orders over CHF 150. We offer delivery in 4-6 working days after confirmation of your order. Please note, you will see the availability from this service for the area you are living in the checkout.

Visit our delivery page here for more detailed information and delivery locations.

Please note that during high season and sales periods, Express delivery might be unavailable.

The return cost per order are CHF 4, even if the return is made in several different parcels within the same order. 

We do not send out separate invoices. You receive an order confirmation and a receipt of your order. If you have paid with Klarna you can see your outstanding payments in Klarna.

Curious if your desired item is in stock at our stores? No worries! Just head over to the product page and right under the 'Add to cart' button, you'll spot 'Find in store.' Give it a click, and you'll quickly see if your new favourite piece is waiting for you at your nearest store.

Right now, you can buy Gift Cards in-store for in-store shopping, but we don't offer the option to buy or use them online.

Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. 

If you have a question about your payment, please get in touch with Klarna.

The quickest way to reach us is by calling our French, Italian and German speaking teams on 0041 43 508 3888.

We are open:
Monday - Friday: 08:00 – 18:00 CET
Saturday: 09:00 – 17:00 CET
Sunday: 09:00 - 13:00 CET
Holidays: 09:00 – 17:00 CET

If you need to contact us outside of our opening hours, you can email our German speaking team or French speaking team or Italian speaking team.
If you need to contact one of our stores directly, you can find all the details in our Store Locator

Personal data requests
Our customer service team can also handle your personal data requests in relation to your rights stated in our Privacy Notice. You can write to us at the above email address. If you wish to contact out Data Protection Officer, please include "DPO" as the subject line.