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Contact us

Whether you have a question about your order or would like some style tips, we’re happy to help. You can find the most recent updates regarding store opening hours in our store locator.

Phone
The quickest way to get the support you need is to call us on 0041 43 508 3888 Our goal is to answer your call within 2 minutes.
(German, French, and Italian-speaking customer service. International call charges apply and mobile phone prices may vary)

Email
Write to us at:
kundenservice.ch@stories.com (German-speaking team)
serviceclient.ch@stories.com (French-speaking team)
servizioclienti.ch@stories.com (Italian-speaking team)
Please use the same email address you used when placing your order, and include your order number in your email.

Payment
For questions regarding your payment please contact Klarna.

Customer Service Opening hours:
Weekdays 08 - 21 CET​
Saturday 09 - 17 CET
Sunday 09 - 17 CET

Please kindly note: During high season and sales, our answering times might take a little longer.