Delivery

What Delivery Methods Can I choose?
We offer several delivery options depending on your location. 
Enter your preferred delivery address at the checkout or select a convenient parcel shop. If someone picks up a parcel on your behalf, they must bring your ID, the pick-up code, and their own ID.

Track Your Order
Once your order is shipped, we will send you a shipment confirmation email with a tracking link. You can also track it under ‘Orders’ when you log in to My Account.

Delivery Restrictions
Items ordered can only be delivered to persons 18 years or older, with an address in Switzerland. Certain items have transportation restrictions, and cannot be shipped to some locations. Read more here.

Undeliverable Parcels
If your order cannot be delivered it will be returned to & Other Stories.

Ordering From Abroad
To order whilst abroad, visit the & Other Stories website of the country you are in and provide a local delivery address at checkout.

What delivery options do I have?
Standard delivery is free for orders over CHF 150. We will deliver your purchase within 8-9 working days after receiving your order confirmation.

Standard Home Delivery (CHF 5)

We also offer Express Delivery (1-2 days) for orders placed before 5:00 p.m. Monday to Friday. Orders placed after this will be delivered within two working days. This excludes Saturday, Sunday and public holidays.

Express Home Delivery (CHF 14) 

During high season and sale periods, Express delivery might be unavailable.