Jump to text content
Back to bag Back to shopping bag
Back to top
Content of the page

Free returns and a full refund

To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to return. 

Please note, order processing and returns may take longer than usual right now. We’re working as fast as we can to get everything ready for you, and we will let you know by email when it’s on the way. Thank you for your patience during this difficult time.

Please note, it can take up to 14 days to receive and complete your return. If it's been longer than this, please contact customer service with proof of return, e.g. collection receipt, drop off slip. We always try to be as fast as possible, but during busy periods (such as gift givings holidays and sales) it can take a little longer.

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

Please note that items bought online cannot be refunded or exchanged in any of our stores.​

1. On the returns note, fill in the return code for the item you are returning and include this in the package. ​​
2. Re-using the original packaging, tape the parcel securely and attach the pre-paid label included in your parcel. ​​
3. Return the parcel through your preferred option (choose below). Responsibility for the return is yours until the parcel reaches us, so please remember to ask for a proof of postage. ​​
4. You can expect to receive a refund within 14 days of sending the parcel back to us. Once we have processed the return you will receive a return confirmation email.

Drop off: ​​
Drop off your parcel at your local Post office or MyPost24 point. Find your nearest location here

Home collect:​​
If you are registered with Swiss Post, you can book a home collection online here or via the Post-App. After entering your credentials, you can choose desired date for pick up. Returns are collected between 07:30 to 17:00 CET on your chosen date. ​ 

Return with UPS - Express Orders

Visit UPS.com to register your free return, print a replacement return label, and schedule a pick-up.

UPS drop off
Visit UPS.com to book your free return then take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

UPS home collection
Arrange for UPS to pick up your return by clicking here and you will receive a label to print at home. Await your Return Confirmation email, which we will send when we have processed your return.​​


We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. 

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights..

New return form​​

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a New form

New self-adhesive return label​​

If you are missing the self-adhesive return label included in your parcel, please contact our  Customer service.​​

Kindly note that items bought online cannot be refunded or exchanged in any of our stores.​

We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.​

Klarna

​You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service.​​ All refund information will come directly to you from Klarna.​

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.​

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance. ​

Paypal

​You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.​