As of 1st Jan 2021, we’re making some changes to the way you shop with us. To make the transition as smooth as possible, here is some key information. If you need any further advice, please feel free to contact our customer service.
Please note, UK orders may be subject to longer delivery times than expected in the coming weeks following Brexit.
Will my delivery options change?
For deliveries to the Republic of Ireland there will be no changes to the delivery options available. We will still offer standard and express options for you to choose from.
For deliveries to England, Scotland and Wales we will offer standard delivery options only. For now, it is not possible for us to offer an express delivery option.
We will offer standard home delivery to Northern Ireland with UPS. You can read more about delivery options here.
What is the delivery timeframe?
Deliveries to the United Kingdom and Ireland will currently take longer than usual – up to 5 to 8 days – due to delays at the border between the EU and Great Britain. Your estimated delivery date will be displayed at checkout. We’ll always let you know if there’s any change to this timeframe, at the checkout or on our delivery information page.
Do I need to pay more for shipping?
No, our shipping costs are not changing. We still offer free standard shipping on orders over £70.
How do I make a return?
For customers returning orders from England, Scotland, Wales and Republic of Ireland, there are no changes to the way you make a return to us. You can find the full instructions here.
For customers in Northern Ireland, we will start delivering with UPS from the 29th December. If your order is delivered by UPS, you can drop off at a UPS Access Point or arrange a collection. You can find full instructions here. If your parcel was delivered with Hermes, please make your return with Hermes or Royal Mail. Full details can be found here.
Do I need to pay to make a return?
Don’t worry, returning to us remains free and easy!