Jump to text content
Back
Back to top
Content of the page

Free returns and a full refund

To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to return. We’ll give you a full refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse.

A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

Please note that items bought online cannot be refunded or exchanged in any of our stores.​

For further information please select your location from the list below.

How to return

  1. Package up your return securely (in original packaging where possible) and be sure to include your completed Return Form.
  2. Attach your pre-paid label to the parcel and drop off at your nearest Post Office or Post AT Parcel shop of your choice.
  3. Post AT will provide you with a drop-off receipt to track your parcel's progress.Await your Return Confirmation email, which we will send when we have processed your return.
  4. Await your Return Confirmation email, which we will send when we have processed your return.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label found on the delivery note, please label your parcel with the address below and take it to your nearest Post AT parcel shop where Post AT will generate the barcode free of charge.

H&M c/o & Other Stories
Paketfach H&M 1
2005 Hagenbrunn

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging.  Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Bpost parcel shop of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service. 

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
  4. Arrange a collection online with Econt here. After entering your details you'll receive a confirmation to confirm the collection date and time slot. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To arrange a collection, contact our Customer service. Be sure to have your collection address and phone number to hand. If ordered before 18:00 CET, collection is likely to be the next working day.  You will receive a confirmation from the carrier confirming the pick-up date. ​Please note, you do not need a return label; the courier will bring one.
  4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
  4. Arrange a collection online with Econt here. call on 022570073 or email at info@kronosexpress.com. Be sure to include your name, collection address, contact details and preferred date. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Send the return through a convenient DPD parcel shop of your choice. If offered, ask for a proof of postage. Please remember that the responsibility for the return is yours until the parcel reaches us.
  5. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. Please note it can take up to 14 days for us to receive your return. Once we have processed the return you will receive a return confirmation email.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return

  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord or Bring parcel shop of your choice.
  5. Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text. 
  6. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at a Posti or Schenker parcel shop of your choice.
  5. Note: If returning a Budbee order, you can book your return via the link in the Budbee tracking text. 
  6. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. 

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you ordered with Posti, click here to generate another. You'll need your order number and delivery address. If you ordered with Schenker, please contact our Customer Service team who will advise.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Mondial Relay parcel shop of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3.  To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
  4. Arrange a collection online with Econt here, call on 02310529000 or email at thessaloniki@econt.com. Be sure to include your name, collection address, contact details and preferred date. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. Arrange for a DPD courier to pick up your return via the DPD return portal. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. You can easily arrange for a DPD courier to pick up your return via the DPD return portal. The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

Return options
Free return at a Poste Italiane parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Poste Italiane postal office or Punto Poste of your choice.

Free return with courier pick-up:
You can easily arrange for a courier to pick up your parcel via Post Italiane by calling the toll free number 803160 from a land line phone number. 

Please note that you do not need to print the return label from the portal if you use the self-adhesive return label included on the Delivery note.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

Due to the current situation, we have extended our returns policy in store to 30 days from when your local store has reopened. For updated information on opening times, head to our store locator.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when returning the package through your preferred return option (choose below).
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

Return options
Free return at PostNL parcel shop:
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient PostNL parcel shop of your choice.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

Missing self-adhesive return address label
If you are missing the self-adhesive return label you can return your package to this address, free of charge:

& Other Stories
Antwoordnummer 60373
5000 Vb Tilburg

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return​
  1. Fill in the returns note using the return codes. Put the note inside the parcel.​
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.​
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  ​
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the Posten parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please Contact us for further assistance.​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.


New return form​
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. Drop off your return  at the DPD parcel shop of your choice. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel. 
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

 

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.


New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.
  4. Arrange a collection with Econt by phone on: 0734553303 or 0219959. Alternatively you can email giurgiu@econt.com. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the DPD parcel shop of your choice.​
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

New self-adhesive return label

If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. Arrange for a DPD courier to pick up your return via the DPD return portal.The DPD courier will provide a label upon collection. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage.
  4. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.  ​

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.​

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the SEUR Pickup Point of your choice.
  5. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service who will be able to book a home collection for you instead.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return
  1. Fill in the returns note using the return codes. Put the note inside the parcel.
  2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
  3. To ensure the parcel safely reaches us, we recommend that you use our pre-paid postage label, which is included in the original packaging. Attach the label to the return parcel.  
  4. Responsibility for the return is yours until the parcel reaches us. Please remember to ask for a proof of postage, when dropping off the package at the PostNord parcel shop of your choice. 
  5. Note: If returning with Instabox, book your return at instabox.se/return or click link in Instabox tracking link.
    If returning a Budbee order, you can book your return via the link in the Budbee tracking text. 
  6. You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven’t received an email within 14 days after sending your return back to us, please contact us for further assistance.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

New return form
A return form is included in your parcel. If you no longer have this form, simply print and fill in all required information in a new form.

New self-adhesive return label
If you are missing the self-adhesive return label included in your parcel, please contact our Customer service.

When will I receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.

Klarna
You will receive confirmation of your return booking within 14 days of returning it back to us. If you have not received your return confirmation from us within that time, please contact our customer service. All refund information will come directly to you from Klarna.

PAY NOW – You can expect to receive a refund confirmation email from Klarna soon after your return is processed, your refund will be visible in your bank account within 14 days but is usually much faster than this.

PAY LATER – You will automatically receive an updated Pay Later balance from Klarna once your return is processed, this will include any instructions on how to make your payment if you have a remaining balance.

SLICE IT – You will automatically receive an updated statement balance, when your return is processed, this will include any instructions on how to make your payment if payment is due.

Paypal
You can expect to receive a refund within 14 days of sending it back to us. Once we have processed the return you will receive a return confirmation email.

How to return

Log in to our returns portal with your order number (found on your order confirmation) and postcode, and let us know what you want to return and why. You can return more than one order or parcel at once, as long as you include all relevant return notes in the parcel.
Note: You don't need to fill out the paper return form but please include it in your parcel. If you are returning a faulty item or incorrect item, please fill out and include the return form on the delivery note instead.
Once your return is registered in the portal, select one of the below options to make your return. 
When we have processed the return you will receive a confirmation email. You can expect this within two weeks of sending your return back to us. Be sure to keep hold of your receipt in the meantime!

If you need a new return form you can print one here.

We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.

Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. 

If you’re feeling unsure about our sizing, please head over to our size guide and check the measurements. The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights.

Return options for England, Wales & Scotland

Standard Delivery – please use any of the following options:

Royal Mail drop-off
Register your return in the Royal Mail return portal. You will receive an email including two free labelling options:
1. A QR code - show the code on your mobile phone, and a label will then be printed for you in the Post Office.
2. A PDF label - print the label at home and fix it to your parcel.
Visit your nearest Post Office to drop off your parcel. Royal Mail will provide you with a postage receipt where you can track the parcel’s progress.

Hermes drop-off
Take your parcel to your nearest Hermes parcel shop. Hermes will provide you with a drop-off receipt where you can track the parcel's progress.

Hermes home collection 
Arrange for Hermes to pick up your return here. Hermes will collect your return from your chosen address and provide you with a receipt, which you can use to track your parcel's progress.

Need a new Hermes Return Label? Click here to generate another. You'll need your order number and delivery address​.

Express Home Delivery – parcels must be returned with UPS

Visit UPS.com for details on how to print a return label, book your free return, and schedule a pick-up.

UPS drop-off: Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.

UPS home collection: Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.

Return options for Northern Ireland ​

UPS drop-off
Take your parcel to your nearest UPS Access Point. UPS will provide you with a drop-off receipt where you can track the parcel's progress.​

UPS home collection 
Arrange for UPS to pick up your return by clicking here. Await your Return Confirmation email, which we will send when we have processed your return.​


When will you receive my return?
Please note, it can take up to 14 days to receive and complete your return.​ If it's been longer than this, please contact Customer Service with proof of return, e.g. collection receipt, drop off slip.

Return restrictions – dangerous goods

Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.

This label is used to inform the carrier that the package contains flammable substances and has special transportation requirements.

How to return dangerous goods:
If you wish to return items containing flammable substances, you need to be aware that there are special transportation requirements. Please follow these steps:

1.   The product must be packed in a box with the LQ Dangerous goods label attached. If you use the original box, then the label is already attached. If you use a different box or the label is damaged, you need to print a new one

2.   Fill the box with paper or filler so that the product sits securely.

3.   Follow the normal return procedure on your delivery note.

Please note, if you are making a return WITHOUT any dangerous goods, you must remove the LQ Dangerous goods label from the box.